- Report: #802973
Report - Rebuttal - Arbitrate
Complaint Review: TigerDirect.com
TigerDirect.com7795 W Flagler St. Suite 35 Internet United States of America
TigerDirect.com Confirmed Order was cancelled without providing alternatives Internet, Internet
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The response I have got from customer service is very poor and they dont seem to understand the meaning of commitment after a customer receives order confirmation. They told me it is common phenomenon for online shoppers to get cancellation notices after sending order confirmation, as there would be hundreds of orders being placed at the same exact time!!. If it is really true, being an IT professional it sounds so primitive business practice and as far as I know none of the other serious online retailers have this issue. The inventory will be locked once an order gets confirmed and notification was sent to the customer. I have seen other retailers at least honor the commitment with some delay in processing the order to get their next batch of inventory. I kindly request you to look into this matter and make them honor their initial promise or replace it with different company's laptop with similar configuration. If they cannot fulfill the order at any cost, please make them do necessary changes to their online shopping process and prevent this from happening in the future to other customers and make them have reliable business practices.
This report was posted on Ripoff Report on 11/29/2011 05:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/TigerDirectcom/internet/TigerDirectcom-Confirmed-Order-was-cancelled-without-providing-alternatives-Internet-In-802973. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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