• Report: #329282

Complaint Review: Tigerdirect

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  • Submitted: Mon, April 28, 2008
  • Updated: Tue, July 15, 2008

  • Reported By:Baton Rouge Louisiana
Tigerdirect
tigerdirect.com Internet U.S.A.

Tigerdirect - OnRebate did not honor advertised $70 Rebate Internet

*Consumer Comment: Now that's service....

*UPDATE Employee: Follow up

*UPDATE Employee: Follow up

*UPDATE Employee: Follow up

*UPDATE Employee: TigerDirect.com

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I bought an LCD monitor from Tigerdirect in 2006 because of its advertised price. The $250 price was to be discounted by $70 online rebate managed by OnRebate (Note: they already wanted to deduct $5 for handling the rebateand I agreed to that). I filled the information as required in a timely manner and included the invoice and UPC code but my rebate was rejected. They claim it was not signed. I spoke with Tigerdirect customer service. The asked me to sent them another signed copy. I sent OnRebate a signed copy and also faxed TigerDirect copies twice in 2006 and 2007. Until today no one from TigerDirect or OnRebate has answered me back. Now, I read that they are he same company and have little hope that I will ever see my money!!!

Amm
Baton Rouge, Louisiana
U.S.A.

This report was posted on Ripoff Report on 04/28/2008 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tigerdirect/internet/Tigerdirect-OnRebate-did-not-honor-advertised-70-Rebate-Internet-329282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Now that's service....

AUTHOR: Dani - (U.S.A.)

See, now why can't we all be like this charming young lady? She saw there was an individual with a problem with the company she works for and offers to help rather then try to make excuses. Awesome customer service.
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#2 UPDATE Employee

Follow up

AUTHOR: Tiger Direct Pat - (U.S.A.)

I have recieved your information, and have resubmitted it to the refund company. I will contact you once there is a resolution.

Sincerely,

Pat A.
Customer Service.
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#3 UPDATE Employee

Follow up

AUTHOR: Tiger Direct Pat - (U.S.A.)

I have recieved your information, and have resubmitted it to the refund company. I will contact you once there is a resolution.

Sincerely,

Pat A.
Customer Service.
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#4 UPDATE Employee

Follow up

AUTHOR: Tiger Direct Pat - (U.S.A.)

I have recieved your information, and have resubmitted it to the refund company. I will contact you once there is a resolution.

Sincerely,

Pat A.
Customer Service.
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#5 UPDATE Employee

TigerDirect.com

AUTHOR: Tiger Direct Pat - (U.S.A.)

We sincerely apologize for the inconvenience you have experienced. Please allow me to personally help take care of your rebate. Please forward copies of the information you have to Patrice.Altine@tigerdirect.com, and I will help get the rebate redeemed.

Pat A.
Customer Service
Web Response
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