Report: #329282

Complaint Review: Tigerdirect

Submitted: Mon, April 28, 2008
Updated: Tue, July 15, 2008

Reported By: Amm — Baton Rouge Louisiana U.S.A.

Tigerdirect

tigerdirect.com Internet U.S.A.

Phone:
Web:
Category: E-trade

Tigerdirect - OnRebate did not honor advertised $70 Rebate Internet

*Consumer Comment: Now that's service....

*UPDATE Employee: Follow up

*UPDATE Employee: TigerDirect.com

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0Author 5Consumer 0Employee/Owner

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I bought an LCD monitor from Tigerdirect in 2006 because of its advertised price. The $250 price was to be discounted by $70 online rebate managed by OnRebate (Note: they already wanted to deduct $5 for handling the rebateand I agreed to that). I filled the information as required in a timely manner and included the invoice and UPC code but my rebate was rejected. They claim it was not signed. I spoke with Tigerdirect customer service. The asked me to sent them another signed copy. I sent OnRebate a signed copy and also faxed TigerDirect copies twice in 2006 and 2007. Until today no one from TigerDirect or OnRebate has answered me back. Now, I read that they are he same company and have little hope that I will ever see my money!!!

Amm
Baton Rouge, Louisiana
U.S.A.

This report was posted on Ripoff Report on 04/28/2008 10:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tigerdirect/internet/Tigerdirect-OnRebate-did-not-honor-advertised-70-Rebate-Internet-329282. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

0Author 5Consumer 0Employee/Owner

Updates & Rebuttals

#1 Consumer Comment

Now that's service....

AUTHOR: Dani - (U.S.A.)

SUBMITTED: Tuesday, July 15, 2008

See, now why can't we all be like this charming young lady? She saw there was an individual with a problem with the company she works for and offers to help rather then try to make excuses. Awesome customer service.

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#2 UPDATE Employee

Follow up

AUTHOR: Tiger Direct Pat - (U.S.A.)

SUBMITTED: Tuesday, July 15, 2008

I have recieved your information, and have resubmitted it to the refund company. I will contact you once there is a resolution.

Sincerely,

Pat A.
Customer Service.

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#3 UPDATE Employee

Follow up

AUTHOR: Tiger Direct Pat - (U.S.A.)

SUBMITTED: Tuesday, July 15, 2008

I have recieved your information, and have resubmitted it to the refund company. I will contact you once there is a resolution.

Sincerely,

Pat A.
Customer Service.

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#4 UPDATE Employee

Follow up

AUTHOR: Tiger Direct Pat - (U.S.A.)

SUBMITTED: Tuesday, July 15, 2008

I have recieved your information, and have resubmitted it to the refund company. I will contact you once there is a resolution.

Sincerely,

Pat A.
Customer Service.

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#5 UPDATE Employee

TigerDirect.com

AUTHOR: Tiger Direct Pat - (U.S.A.)

SUBMITTED: Wednesday, May 28, 2008

We sincerely apologize for the inconvenience you have experienced. Please allow me to personally help take care of your rebate. Please forward copies of the information you have to Patrice.Altine@tigerdirect.com, and I will help get the rebate redeemed.

Pat A.
Customer Service
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