• Report: #1043495

Complaint Review: Tigerdirect

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, April 15, 2013
  • Updated: Tue, April 16, 2013

  • Reported By: DexterAtor — Leslie Arkansas
Internet United States of America

Tigerdirect Syx, Systemax Tigerdirect, Syx, Systemax renegs on warranty, Internet

*UPDATE Employee: Dear Tiger Customer

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

I purchased a SYX Systemax PC from Tigerdirect last August. 

Order # P4118288
I took the default warranty: "1 Year Parts & Labor Warranty"

But then they tell me by email that there is absolutely no warranty other than that of the individual manufacturers of individual components. Oh, well, so I spent a lot of time and some money to determine that it was the Asus motherboard that is bad. Go to Asus' site.  Asus will not accept an email unless it has the serial number.

The serial # is only found on the item box! Which I never rec'd, and Tigerdirect did not record. So now I have to buy a NEW MB, despite the fact that it is covered by both Togerdirect's and Asus' warranties.

"We appreciate your interest and support for the company. Unfortunately, we do not keep records of the serial number of all the items we sell. We do apologize for any inconvenience that this may have caused."

This report was posted on Ripoff Report on 04/15/2013 04:06 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Tigerdirect

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Dear Tiger Customer

AUTHOR: Tiger direct pat - ()

I reviewed your account and noticed that after you called our support line today, we arranged for a replacement board to be sent to you.  I apologize to you for the disconnect in the email communication.  Im glad that we were able to resolve the issue for you to your satisfaction.  If you run into any future hiccups please do not hesitate to contact me.

Customer Service Manager
1-800-955-1888 ext 2929
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.

Ripoff Report Legal Directory