• Report: #474655

Complaint Review: Tigerdirect.com

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  • Submitted: Wed, July 29, 2009
  • Updated: Wed, August 12, 2009

  • Reported By:Frankfort Kentucky
Tigerdirect.com
www.tigerdirect.com Miami, Florida U.S.A.

Tigerdirect.com hid review positive negative dishonest Miami Florida

* : We apologize....

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I've used TigerDirect for years. Generally, I've been happy with them, but recently I had an experience I can't get over. I received an item that did not work, so I returned it and posted a negative review of it. The review never showed up on their web site, but I see lots of other positive reviews (no negatives). So I thought it was eaten, and I tried to repost it. This time, the site said I could not write a review of this item because I already had written a review! So I called customer service, and they would not transfer me to anyone who dealt with publishing reviews. So today, I emailed the webmaster, and received this response:

------------------------------------
Dear Valued Customer:


Thank you for your email.

We sincerely apologize for the inconvenience.

In submitting a review for a product, there's a disclaimer posted before you click on the submit button.

TigerDirect.com is not responsible for any of the opinions or comments posted to our site. TigerDirect.com is not a forum for product reviews, however provides reviews as a means for customers to share their experiences with one another. To prevent against abuse, all reviews appear after they have been reviewed by management of TigerDirect.com. TigerDirect.com does not share the opinions, views or commentary of any reviews on this site, and are strictly the views of the reviewer. By clicking on the submit button below you are agreeing to our terms and conditions.

If you would require further assistance, please call us at 1-800-800-8300.

Our sincerest apologies again for the inconvenience.

Thank you for visiting our website. We at Tiger Direct appreciate your business. If you have further inquiries and reply to this email, please make sure to include your entire message, so we can address it appropriately.

Sincerely,
Red
TigerDirect.com Web Response
------------------------------------


WOW. So they admit they remove the positive reviews... to prevent... "abuse"? What a joke. Another dishonest company grubbing for your money at any cost. It's disheartening to see a company be so dismissive of such an unethical tactic.

So the next time you look at those pretty positive reviews at TigerDirect, just be aware there are most likely negative reviews that they never allowed to be published. Which raises another question: are even the positive reviews authentic? Can you believe anything they say when they are essentially lying in their review section? And I see it as a lie... a 5-star GPS isn't *really* a 5-star GPS when all the negative reviews have been deleted.

They lost me as a customer because of this.

Bek1
Frankfort, Kentucky
U.S.A.

This report was posted on Ripoff Report on 07/29/2009 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tigerdirectcom/Miami-Florida/Tigerdirectcom-hid-review-positive-negative-dishonest-Miami-Florida-474655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1

We apologize....

AUTHOR: Ernie E. - (U.S.A.)

We apologize that your post was not processed.

We routinely post negative reviews of products, however we only accept reviews using appropriate (clean) language, and reviews that relate strictly to a product.
Reviews including feedback about any company, buying experience etc are not relevant to the intended purpose of sharing opinions about a particular product.
If your review contained any language deemed inappropriate or if it included feedback about any particular place of purchase or buying experience rather than strictly commentary about a product, it may not have been posted for that reason.

Please feel free to re-submit your request as long as it meets these guidelines it should be posted without further delay.

Please contact me directly at ernie@help.tigerdirect.com if you require any additional assistance.

-Ernie E.
-Customer Relations / TigerDirect.com
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