• Report: #755606

Complaint Review: Tigerdirect.com

  • Submitted: Wed, July 20, 2011
  • Updated: Tue, August 09, 2011

  • Reported By: geekette — Marquette Michigan United States of America
Tigerdirect.com
Internet United States of America

Tigerdirect.com Failed to include 3D glasses with TV and refused to do anything about it. Internet

*Consumer Comment: By the time you receive your glasses

*Consumer Comment: hi

*UPDATE Employee: More information required

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I bought a $2,000 3D LG TV that was supposed to come with 4 pair of 3D glasses according to both Tigerdirect's website and the owner's manual that came with the TV. I did not receive the glasses. When I contacted customer service (by phone) I was basically told to "prove it". I emailed the company 3 times and referred them to page 9 of the owner's manual (and of course their website). I received no response and no glasses. I suggest you buy from Amazon or Newegg if you want what you pay for and customer service after the sale.



On another note - the company uses some off-the-wall delivery service who dropped the TV when bringing it into the house. This damaged a corner of the TV but did not affect its functionality so I didn't send it back. I probably should have since I didn't get what I paid for but, as I'm sure they anticipate, I didn't bother since the TV works and has a fantastic picture. I just ordered a new #1,000 AV receiver to go with the TV and you can bet I didn't buy it from Tigerdirect. I hope ripping me off for the cost of 4 pairs of cheap 3D glasses was worth it to them.




This report was posted on Ripoff Report on 07/20/2011 07:50 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tigerdirectcom/internet/Tigerdirectcom-Failed-to-include-3D-glasses-with-TV-and-refused-to-do-anything-about-it-755606. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

By the time you receive your glasses

AUTHOR: mr rik - (USA)

your tv will be shot.

lg = LOW GRADE.
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#2 Consumer Comment

hi

AUTHOR: Casey Mahoney - (USA)

Tigerdirect is a very big company.I have bought many things from them.Call them up and ask for a manager or look up a email address for the main branch.

Thanks Casey Mahoney
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#3 UPDATE Employee

More information required

AUTHOR: Ernie E. - (U.S.A.)

We're very sorry to hear about your negative experience. Unfortunately there is not enough information in your posting in order to pull up your account information. Please email me at ernie@help.tigerdirect.com so I can personally look into your case.

Best Regards.
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