- Report: #296365
Complaint Review: Tigerdirect/tigerdirect.com
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| Tigerdirect/tigerdirect.com 175 Ambassador Drive
Napervill, Illinois U.S.A. |
|
Tigerdirect/tigerdirect.com deceptive practice Naperville Illinois
*UPDATE Employee: Customer Service
*UPDATE Employee: Customer Service
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I received the TV and I called them about the rebate and to find out where my extended warranty was located. I was told that they dod not send the extended warranty in the mail, and they would send me an email for my warranty and how to access the rebate information. I never got the emiail and so I called them today January 2, 2007. I was told it was to late for my rebate (ordered on 11/28/07 delivered on 12/1/07) That they cancelled my order for my WD Mybook External HD. I asked why they did not call me and let me know they were cancelling my order. and again where is my extended warranty. They are sending me my extended warranty again via email and us post office as well.
It is not fair that I lost my rebate and did not get the product I ordered and they did not bother to inform me that my remaing order was cancelled.
Vanessa
Aurora, Illinois
U.S.A.
This report was posted on Ripoff Report on 01/02/2008 01:55 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tigerdirecttigerdirectcom/Napervill-Illinois-60540/Tigerdirecttigerdirectcom-deceptive-practice-Naperville-Illinois-296365. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Customer Service
AUTHOR: Elizabeth - (U.S.A.)
SUBMITTED: Thursday, March 06, 2008
I want to resolve this for you but there isn't enough information in your post for me to work with. Please contact me directly at elizabeth.hernandez@tigerdirect.com so I can get the additional information necessary to resolve this issue for you. TigerDirect is committed to our customers and I'd like the chance to prove our commitment.
Sincerely,
Elizabeth Hernandez
Customer Service
#2 UPDATE Employee
Customer Service
AUTHOR: Elizabeth - (U.S.A.)
SUBMITTED: Wednesday, February 20, 2008
Please accept my apologies and assurance that I will make this right when you contact me.
Sincerely,
Elizabeth Hernandez
Email: elizabeth.hernandez@tigerdirect.com
