• Report: #540803

Complaint Review: Timber Lodge RV Report, Inc.

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  • Submitted: Wed, December 16, 2009
  • Updated: Mon, January 28, 2013

  • Reported By: George — Riverside Utah United States of America
Timber Lodge RV Report, Inc.
12822 Florida Lane Apple Valley, Minnesota United States of America

Timber Lodge RV Report, Inc. Jim Jerde - Apple Valley, USA ,Owner "THANK-YOU FOR CALLING, THERE IS NO ONE AVAILABLE TO TAKE YOUR CALL AT THIS TIME. PLEASE LEAVE A MESSAGE AT THE TONE." Apple Valley, Minnesota

*UPDATE Employee: Addl Information

*UPDATE Employee: Sundwall Addl Info

*Consumer Comment: Couldn't believe what I read

*Author of original report: Partial Resolution Achieved

*Consumer Comment: Observation...

*Consumer Suggestion: Communication is key

*UPDATE Employee: Rebuttal to Riverside Utah

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I joined Timber Lodge RV Resort, Inc. in the spring of 2007.  Their annual membership dues seems very reasonably priced, but a good price does not make up for "no customer service" and "poor record keeping practices".

I received a bill last spring to renew my membership.  I sent in the required payment and have not received my new membership card yet.  My membership expires 12/31/2009.  I have called repeatedly to speak to someone regarding this matter, but I am still waiting to receive a return call.

In all fairness though, I must admit that as a last resort, today I sent an email to admin@timberlodgerv.com and they responded today with an answer to my email inquiry.  I figured if they were responding to my email, there might be a slim chance they would answer their phone if I called again.  No such luck, it seems their answering machine is just a screening device.  I don't like answering machines and I think companies that use them to screen calls are not providing the customer service that is satisfactory.  Their email indicated they had no record of having received my payment.  It is possible, but it seems highly unlikely that my payment was lost in the mail.  I will research my bank records and if I find they processed my check, I will file another complaint.

I trust they will respond to my not overly harsh evaluation of the service that I pay for.  If they are going to be in the customer service business and expect to be paid for it, they MUST PROVIDE CUSTOMER SERVICE.  If they are short handed and need help, I will volunteer for free for a thirty day trial period.  If at the end of the 30 days they see that I can provide a much needed customer contact that is available 24 hours a day, 365 days a year, my salary requirements are reasonable and negotiable.  My qualifications are outstanding and I don't need this job, because I am currently employed.

This report was posted on Ripoff Report on 12/16/2009 04:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Timber-Lodge-RV-Report-Inc/Apple-Valley-Minnesota-55124/Timber-Lodge-RV-Report-Inc-Jim-Jerde-Apple-Valley-USA-Owner-THANK-YOU-FOR-CALLING-540803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Addl Information

AUTHOR: Administation - (USA)

This consumer should be advised of the following additional information: That we take these matters very seriously. The owner of this site bears no responsibility for information posted on this site only the individual(s) posting the information. That the web site owners have no responsibility to verify the information posted whether legal binding agreements exist between the parties etc. The owner of the site will not delete or modify the information posted. That our legal team has concluded research confirming only the individual(s) posting the material are liable. That the owner of the web site has little to no interest in protecting consumers only is interested in attracting high traffic to the site to use to sell advertising and generate other sources of income. That the only way Google, Bing, Yahoo and other search engines will delete this information is through a court order. We caution anyone considering using this forum to be sure the information is accurate, not intended to damage and no legal binding agreement exists between the parties.
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#2 UPDATE Employee

Sundwall Addl Info

AUTHOR: Administation - (USA)

This consumer should be advised of the following additional information: That we take these matters very seriously. The owner of this site bears no responsibility for information posted on this site only the individual(s) posting the information. That the web site owners have no responsibility to verify the information posted whether legal binding agreements exist between the parties etc. The owner of the site will not delete or modify the information posted. That our legal team has concluded research confirming only the individual(s) posting the material are liable. That the owner of the web site has little to no interest in protecting consumers only is interested in attracting high traffic to the site to use to sell advertising and generate other sources of income. That the only way Google, Bing, Yahoo and other search engines will delete this information is through a court order. We caution anyone considering using this forum to be sure the information is accurate, not intended to damage and no legal binding agreement exists between the parties.
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#3 Consumer Comment

Couldn't believe what I read

AUTHOR: Logan - (U.S.A.)

I couldn't believe this letter when I read it.  I know that you have not tried getting out of your contract as if you had your tone would have been completely different.  Wow, are you kin to Jim Jerk?
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#4 Author of original report

Partial Resolution Achieved

AUTHOR: George - (United States of America)

After going through 5 months of statements, I did not find the check, that I had sent to them, had been processed.  I went on line and paid the dues and late fees immediately by an EFT which gave me immediate confirmation that they had received the payment this time.

My complaint that they do not return calls left on their answering machine remains unresolved, but I did receive an email from their administrator explaining that they prefer email, so they can answer it when they have the time to do so.

They sent me a new membership card that was a laminated home made card that lacked much of the identification information previously required by other affiliate RV resorts when it is used in conjunction with an RPI membership card.  Some of the questions that I asked in my email to them remained unanswered, by ignoring the question or skirting around answering the question.  I still find their customer service disappointing.  If it doesnt improve soon,  I will be in the market for a different RV Resort membership before June, 2010.
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#5 Consumer Comment

Observation...

AUTHOR: Robert - (U.S.A.)

It is interesting how you are accusing them of "poor record keeping".  Yet when they said that they did not receive your payment, you decided to write a RipOff Report before you "researched" your records.

I would hope that your record keeping includes reconciling your account.  Because if it was a check or debit you accounted for in your record keeping.  It would stand out to most people that it was not cashed yet, prompting them to do the research then.

 

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#6 Consumer Suggestion

Communication is key

AUTHOR: Leann - (U.S.A.)

If I were you, I would look into joining another RV resort.  The rebuttal by the company is so poorly worded, I can understand why they don't answer their phones.  I wonder how they even conduct business when they have such poor grammar.  I would definitely check to see what happened to your check and if it hasn't been cashed yet, stop payment on it.  If they have cashed it I would ask for a refund and find a better resort to be a member of.  I hope you get this resolved.  Good luck!

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#7 UPDATE Employee

Rebuttal to Riverside Utah

AUTHOR: Administration - (USA)

Our records indicate George and Eva Sundwall from Riverside, Utah purchased a membership to our resort. That one of the provisions of the membership is annual payment of dues. That the dues are to be paid July 1st of each year. That the last dues received on this account was on July 7, 2008. That on July 1, 2009 the dues were due. That to date no payment has been received. That on October 7, 2009 the account was turned over for enforced collection efforts. That is our company policy any account over 90 days is placed for enforced collections. That four (4) unanswered statements have been sent begining in June 2009. That we have searched our records for the months of June, July, August and September and were unsuccessful in locating any payment. That should the Sundwall's produce a copy of the canceled check they contend was made we will update the account. That our agreement we maintain with the collection company requires no contact be made with the customer once the account has been placed. That we had an email exchange with Mr. Sundwall in good faith in order to clear up the account. At the present time we find no basis in which to continue any further communication and all future commuication should be directed to the collection company.

Administration

Timber Lodge RV Resort, In.

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