• Report: #540913

Complaint Review: Timber Lodge RV Resort, Inc. - Jim Jerde

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Wed, December 16, 2009
  • Updated: Wed, January 30, 2013

  • Reported By: George — Riverside Utah United States of America
Timber Lodge RV Resort, Inc. - Jim Jerde
12822 Florida Lane Internet United States of America

Timber Lodge RV Resort, Inc. - Jim Jerde email with admin@timberlodgerv.com is a waste of time! Internet

*UPDATE Employee: Addl Information

*UPDATE Employee: Rebuttal to George Riverside Utah

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

After many phone calls and not one single live customer service representative or return phone call, I tried sending an email.  I tried repeatedly to get the Admin. at Timber Lodge RV Resort to answer my inquiries regarding my membership and the pending expiration of 12/31/2009 in vain.  I disputed Admin. contention that I had not paid my membership dues.  I remember very well sending my check to them, paying for the upcoming 2010 season during the month of June 2009.  I had just gone into the Riverside, UT, US Post Office.  I had just moved to the community and I was at the post office getting my new mail box and sending off three bills.  One of those bills was to Timberline Lodge RV Resort.  I realize it sometimes happens that mail gets lost in transit, but it is usually very seldom.  I will check my canceled checks and if I find Timberline Lodge RV Resort never processed my check, I will send a new Cashier's Check by registered mail with a return receipt requested.

After wasting 4 hours emailing each other, Admin at Timber Lodge closed off our communications for the evening with a refusal to have any further communications with me, because they had turned over my account to Monterey Collections for legal action and Admin claimed their contract with the collection agency prohibited any communication with me whatsoever.  After 4 hours of never answering my questions and wasting my time and theirs, that was Admin. way of terminating any further contact.  If that was really the case, why didn't Admin. defer me to the collection agency at 2:00 PM instead of 6:00PM?  I repeatedly gave my phone number to them and pleaded that they would call me, but Admin continued sending emails to me and never called me.  I think Admin. is either very shy of has laryngitis.  Why else would we spend 4 hours sending emails back and forth, instead of answering one incoming phone call that would have only taken 3 to 5 minutes to answer my questions.

Such bazar behavior raises the hair on the back of my neck and confirms my suspicion that Timber Lodge RV Resort has very poor customer service and poor bookkeeping pracitices.   I'm a member now and that is how I am treated.  Before I joined in 2007, the sales dept. was very convincing that I would have a wonderful experience as a member of their organization.  Since I have joined I have called a numerous times, but always with the same out come. THE ANSWERING MACHINE!!!, AND NEVER A RETURN CALL.  What is the point of having a phone if you don't use it?

In conclusion, if you want any communication with Timber Lodge RV Resort and are a member, you can contact them at admin@timberlodgerv.com.  Keep the email to just one question and keep it simple.  Admin will answer your email and maybe even your question.  Admin answered my emails, but never got around to answering even one of my questions and now I have been forbidden having any further communications with the Admin.   Why would anyone with common sense subject themselves to such treatment?  I am just an idiot and I admit it, otherwise why try to resolve this mess!!!

This report was posted on Ripoff Report on 12/16/2009 08:30 PM and is a permanent record located here: http://www.ripoffreport.com/r/Timber-Lodge-RV-Resort-Inc-Jim-Jerde/internet/Timber-Lodge-RV-Resort-Inc-Jim-Jerde-email-with-admintimberlodgervcom-is-a-waste-of-540913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Timber Lodge RV Resort, Inc. - Jim Jerde

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Addl Information

AUTHOR: Administation - (USA)

This consumer should be advised of the following additional information: That we take these matters very seriously. The owner of this site bears no responsibility for information posted on this site only the individual(s) posting the information. That the web site owners have no responsibility to verify the information posted whether legal binding agreements exist between the parties etc. The owner of the site will not delete or modify the information posted. That our legal team has concluded research confirming only the individual(s) posting the material are liable. That the owner of the web site has little to no interest in protecting consumers only is interested in attracting high traffic to the site to use to sell advertising and generate other sources of income. That the only way Google, Bing, Yahoo and other search engines will delete this information is through a court order. We caution anyone considering using this forum to be sure the information is accurate, not intended to damage and no legal binding agreement exists between the parties.
Respond to this report!
What's this?

#2 UPDATE Employee

Rebuttal to George Riverside Utah

AUTHOR: Administration - (USA)

Our records indicate George and Evafrom Riverside, Utah purchased a membership to our resort. That one of the provisions of the membership is annual payment of dues. That the dues are to be paid July 1st of each year. That the last dues received on this account was on July 7, 2008. That on July 1, 2009 the dues were due. That to date no payment has been received. That on October 7, 2009 the account was turned over for enforced collection efforts. That is our company policy any account over 90 days is placed for enforced collections. That four (4) unanswered statements have been sent begining in June 2009. That we have searched our records for the months of June, July, August and September and were unsuccessful in locating any payment. That should Mr. and Mrs. produce a copy of the canceled check they contend was made we will update the account. That our agreement we maintain with the collection company requires no contact be made with the customer once the account has been placed. That we had an email exchange with Mr. Sundwall in good faith in order to clear up the account. At the present time we find no basis in which to continue any further communication and all future commuication should be directed to the collection company.

Administration

Timber Lodge RV Resort, In.

Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory