- Report: #1161982
Report - Rebuttal - Arbitrate
Complaint Review: Time Warner Cable Desert Cities
Time Warner Cable Reward Card SCAM Time Warner, Time Warner Cable, Reward Card Palm Springs Nationwide
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In February I had Time Warner Intelligent Home installed which included a $300.00 gift card 4-6 weeks afer 90 days of service. The 6 weeks was approximately July 8th. When I called this evening to follow up on not receiving it I was told that it wouldn't be sent until the 27th of July but that being a Sunday it wouldn't go out until the 28th. Roughly 9 weeks after the 90 day period. The rep then said oh well they are actually taking 8-10 weeks before they are sent out.
I escalated to a supervisor who then proceeded to tell me that I am not getting the card at all. He said that my account was not in good standing. However, I pay my bill within the grace period as I am on Social Security Disabilty and I get my money on the third Wednesday of the month so that can be anywhere from the 15th to the 25th depending on where the third Wednesday falls. I have never received a late notice, I have never been disconnected in the three years I have had TWC service.
I updgrated to Signature Home at the end of 2013 and paid within the grace period and received my Samsung Galaxy Note 8 without any issues. The supervisor could not explain how I recieved the tablet.
I have had several TWC billing reps and Personal Solutions Advisors explain that an account is in good standing if paid within the grace period. Isn't that what a grace period is for - to keep your account in good standing and allow some flexibility in payment?
Also, other people I know have been shut off or very late in making payment and they still got their reward.
This report was posted on Ripoff Report on 07/14/2014 05:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable-Desert-Cities/nationwide/Time-Warner-Cable-Reward-Card-SCAM-Time-Warner-Time-Warner-Cable-Reward-Card-Palm-Sprin-1161982. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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