- Report: #252858
Report - Rebuttal - Arbitrate
Complaint Review: Time Warner Cable Southwest Ohio
Time Warner Cable Southwest OhioDayton Dayton, Ohio U.S.A.
Time Warner Cable Southwest Ohio ripoff fraudulent billing raise price after 1 month for no reason and will not fix Dayton Ohio
*Author of original report: TWC Fixed Error - Time Warner Cable Southwest Ohio ripoff fraudulent billing raise price after 1 month for no reason and will not fix Dayton Ohio
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I tried to get my bill corrected, but several telephone reps acted like I was making up the price and said they could not change my service to the original price. I finally found someone in a department who could "see" the original plan I was under, but the rep was not authorized to change my current service plan.
Service reps played "frustrate the customer until he gives up" for about 2 hours. I am moving out of the area shortly and will cancel TWC. Looking at other complaints, I should be prepared for the "final bill" that is not actually the final bill.
I have had 3 other problems with Time Warner in the first month and a half of service. From this experience, I can say without a doubt that Time Warner Cable - Southwest Ohio customer service is the worst customer service program I have ever dealt with.
Don't do it - stick with the satellite!
This report was posted on Ripoff Report on 06/06/2007 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable-Southwest-Ohio/Dayton-Ohio/Time-Warner-Cable-Southwest-Ohio-ripoff-fraudulent-billing-raise-price-after-1-month-for-n-252858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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