• Report: #252858

Complaint Review: Time Warner Cable Southwest Ohio

  • Submitted: Wed, June 06, 2007
  • Updated: Fri, June 22, 2007

  • Reported By:Dayton Ohio
Time Warner Cable Southwest Ohio
Dayton Dayton, Ohio U.S.A.

Time Warner Cable Southwest Ohio ripoff fraudulent billing raise price after 1 month for no reason and will not fix Dayton Ohio

*Author of original report: TWC Fixed Error - Time Warner Cable Southwest Ohio ripoff fraudulent billing raise price after 1 month for no reason and will not fix Dayton Ohio

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Offered one price for one year of cable service from direct sales rep. I bit on bait and switch offer and received cable service for one month at original agreed price. Second month cable service price increased approximately $20 per month.

I tried to get my bill corrected, but several telephone reps acted like I was making up the price and said they could not change my service to the original price. I finally found someone in a department who could "see" the original plan I was under, but the rep was not authorized to change my current service plan.

Service reps played "frustrate the customer until he gives up" for about 2 hours. I am moving out of the area shortly and will cancel TWC. Looking at other complaints, I should be prepared for the "final bill" that is not actually the final bill.

I have had 3 other problems with Time Warner in the first month and a half of service. From this experience, I can say without a doubt that Time Warner Cable - Southwest Ohio customer service is the worst customer service program I have ever dealt with.

Don't do it - stick with the satellite!

Joe
Dayton, Ohio
U.S.A.

This report was posted on Ripoff Report on 06/06/2007 06:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable-Southwest-Ohio/Dayton-Ohio/Time-Warner-Cable-Southwest-Ohio-ripoff-fraudulent-billing-raise-price-after-1-month-for-n-252858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

TWC Fixed Error - Time Warner Cable Southwest Ohio ripoff fraudulent billing raise price after 1 month for no reason and will not fix Dayton Ohio

AUTHOR: Joe - (U.S.A.)

TWC Southwest Ohio fixed the billing error today after receiving my Better Business Bureau complaint. A representative called me and said she had my BBB complaint in front of her and wanted to correct the problem.

A representative entered a credit to my account (to be entered each month for the next 10 months) that will correct my monthly bill to the deal I agreed upon initially.

It shouldn't take a few hours on the phone and a complaint through the Better Business Bureau, but the problem is at least fixed.
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