• Report: #142229

Complaint Review: Time Warner Cable

  • Submitted: Tue, May 10, 2005
  • Updated: Thu, May 12, 2005

  • Reported By:highland New York
Time Warner Cable
timewarnercable.com Albany, New York U.S.A.

Time Warner Cable wants to charge over $25,000 for cable installation Ripoff Albany New York

*Consumer Comment: Franchise means that they can build, but they dont have to.

*Author of original report: million dollar mansions still on dialup

*Author of original report: million dollar mansions still on dialup

*Author of original report: million dollar mansions still on dialup

*Consumer Comment: Hes correct its your towns fault, but TWC has no fault in this

*Consumer Comment: Youre Problem is with your local government.

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Time Warner Cable wants $25,000 for CABLE installation - 90 miles north on NY City

We have no broadband here at all, about 40 homes here still stuck on dialup. Time Warner who holds the franchise rights in my town wants to charge me over $25,000 for CABLE installation. They also cant get my address right, neither the town nor the zip code.
There is not another area left in the country with this problem!!

I live in Highland NY, with zip code 12528. The houses with addresses on Swartekill Road numbered greater than 400 have Time Warner Cable/ Road Runner. The houses with addresses under 100 have Cablevision/Optimum online. Those of us between 100 and 400 on Swartekill Rd
have no CABLE TV (for 3 decades) and no chance of getting DSL either. Survey's done by Time Warner are now over $25,000; but they are sent to wrong address and list our town (100 - 400 Swartekill Road) incorrectly. TWC insist
we are in Town of Esopus at zipcode 12429. Our correct town is Highland NY with zipcode 12528 . Would you accept a survey result of $25,000 and hand over that much money to a company that can't even straighten out their customer database, and have the addresses correct?
Lastly, because our addresses are incorrect in their (TWC) database our are requests are not being counted correctly - not being counted at all!

In fact, when I call TWC for service they insist that I am not in there area. It takes several minutes to convince their rep that this is TWC area. I am sick
of this conversation. For 6 years I have been calling TWC every month and getting no where. Everybody else can get high speed for free installation or $59 installation charge, Why do I have to pay $25,000 installation charge?
and then have my address in the wrong town and zipcode yet.

I still on dialup - probably forever.

And DSL is not available. Verizon has told me
they do not supply DSL to this phone exchange
Satellite (starband nor directway) internet is not an option as the VPN to corporate network slows down to dialup speeds (due to technical issue: each VPN packet is run thru IPSEC security - which slows the whole connection down to dialup speeds). I will try Wildblue when it available later this year.

Everyone around us (except for these 40 houses) have broadband options. We have none. I put up a sign on the road near my house: Time Warner Sucks

David
highland, New York
U.S.A.

This report was posted on Ripoff Report on 05/10/2005 02:53 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/Albany-New-York/Time-Warner-Cable-wants-to-charge-over-25000-for-cable-installation-Ripoff-Albany-New-Yo-142229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Franchise means that they can build, but they dont have to.

AUTHOR: Denny - (U.S.A.)

You forget that a franchise means tha thte company has rights to build in yoru area, but they dont have to.

Again, cable and internet are not protected forms of communication by the FCC or any federal or state law. The only means that are protected are FAX, telephone and the USPS Snail mail. Even the newspaper is protected.

Your town needs to kick itself
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#2 Author of original report

million dollar mansions still on dialup

AUTHOR: Shapiro - (U.S.A.)

But if a cable company is granted a franchise
to a town dont they have to provide service to
anyone in the franchise area that is willing to
pay (the prevailing rate, not a rediculous rate)?

Since everyone else has cable (except for these
30-40 homes, there is no way the town will 'pull'
the cable franchise (since they all on the town
board have cable and broadband).

This area is not even particularly rural,
its merely on the edge of town boundary
where the next town infrastructure
is right next door. We have a situation
here where homes have no cable,
yet a few hundred feet (happens to cross
into the next town) folks do have cable.
And the cable company wants $26,000 to install.

This is a case where it is not particularly rural, the homes start at $500,000. Yes, there are a few multi-million dollar mansions down the road stuck on dialup.

Being in N.Y. State hudson valley, we probably
pay the most tax of anybody else in the country
for folks who dont even get any form of broadband.
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#3 Author of original report

million dollar mansions still on dialup

AUTHOR: Shapiro - (U.S.A.)

But if a cable company is granted a franchise
to a town dont they have to provide service to
anyone in the franchise area that is willing to
pay (the prevailing rate, not a rediculous rate)?

Since everyone else has cable (except for these
30-40 homes, there is no way the town will 'pull'
the cable franchise (since they all on the town
board have cable and broadband).

This area is not even particularly rural,
its merely on the edge of town boundary
where the next town infrastructure
is right next door. We have a situation
here where homes have no cable,
yet a few hundred feet (happens to cross
into the next town) folks do have cable.
And the cable company wants $26,000 to install.

This is a case where it is not particularly rural, the homes start at $500,000. Yes, there are a few multi-million dollar mansions down the road stuck on dialup.

Being in N.Y. State hudson valley, we probably
pay the most tax of anybody else in the country
for folks who dont even get any form of broadband.
Respond to this report!
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#4 Author of original report

million dollar mansions still on dialup

AUTHOR: Shapiro - (U.S.A.)

But if a cable company is granted a franchise
to a town dont they have to provide service to
anyone in the franchise area that is willing to
pay (the prevailing rate, not a rediculous rate)?

Since everyone else has cable (except for these
30-40 homes, there is no way the town will 'pull'
the cable franchise (since they all on the town
board have cable and broadband).

This area is not even particularly rural,
its merely on the edge of town boundary
where the next town infrastructure
is right next door. We have a situation
here where homes have no cable,
yet a few hundred feet (happens to cross
into the next town) folks do have cable.
And the cable company wants $26,000 to install.

This is a case where it is not particularly rural, the homes start at $500,000. Yes, there are a few multi-million dollar mansions down the road stuck on dialup.

Being in N.Y. State hudson valley, we probably
pay the most tax of anybody else in the country
for folks who dont even get any form of broadband.
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#5 Consumer Comment

Hes correct its your towns fault, but TWC has no fault in this

AUTHOR: Denny - (U.S.A.)

The above respondent is correct in stating that its your towns fault for being 25 years behind the times, but TWC isn't to blame.

Cable is not a protected means of communication, so a business can choose not to do business in any location or provide service there.

You just happen to live in bodunk USA, where living in 80's is nice for you, however, technology is behind the times.

Get your town to start paying for upgrading its systems and utilities. Start "bringing" in these companies to provide you with broadband access. Your state should also give your town incentives to start getting with the times.

it isn't Time Warners fault for having faulty information given to them BY YOUR STATE and town.

Or you could move.
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#6 Consumer Comment

Youre Problem is with your local government.

AUTHOR: Robert - (U.S.A.)

Time Warner has an agreement with your local government to supply a service. Go to your town/village board and DEMAND they contact time warner and have the situation rectified. If time warner is not willing, the town can pull the franchise.
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