• Report: #438571

Complaint Review: Time Warner Cable

  • Submitted: Sat, March 28, 2009
  • Updated: Mon, April 13, 2009

  • Reported By:Dayton Ohio
Time Warner Cable
www.timewarner.com CINCINNATTI, OHIO U.S.A.

Time Warner Cable I MADE A PAYMENT VIA INTERNET. THEY TOOK THE MONEY OUT OF MY CHECKING ACCOUNT AND WOULD NOT GIVE ME CREDIT UNTIL I HAD TO GET A PRINTOUT FROM MY BANK. CINCINNATTI OHIO

*Consumer Suggestion: always print

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I made a payment to Time Warner Cable at their e-mail address like they say you can via a recorded message when you call the billing department.

The payment was in the amount of $333.09. This amount was deducted from my checking account. Time Warner says they did not receive the paument.

I recieved a call saying my bill was past due. I called time warner, and the say they would track the payment and someone would call me with in 24 to 48 hours. They DID NOT and I called them.

They said that there was still no record of my payment and it was my responsibility to get the information from my bank and fax it to them.

They said they don't have comformation numbers if you pay online, only if you pay by phone.

This is a ripoff!!!!!

Gigi
Dayton, Ohio
U.S.A.

This report was posted on Ripoff Report on 03/28/2009 10:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/CINCINNATTI-OHIO/Time-Warner-Cable-I-MADE-A-PAYMENT-VIA-INTERNET-THEY-TOOK-THE-MONEY-OUT-OF-MY-CHECKING-A-438571. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

always print

AUTHOR: Jakob2255 - (U.S.A.)

all i have to say is that if you pay it online they always tell you to print out a copy as proof of payment so why did you not do that to show the proof.. this is your own fault not time warners
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