Time Warner Cable TWC WARNING - TWC has deceptive Billing Practices McKinney, Texas

After years of trouble with the only cable/internet provider in town - I have reached my limit.  Upon installation, the tech person - fell asleep on my couch and left his van in my driveway for two days.  Because I was limited to service providers - I haven't been able to change until now. 

I discovered TWC has a very sneaky billing practice - the give you movie channel access for a year - but don't notifiy you when that year is up, nor do they keep ANY record of your prior chats - so if you don't you are on the hook.  I had put a reminder on my calendar to cancel the service in 2014, but they tell me they have no record of my call in 2012.

I was charged $288 for channels I NEVER had access to.  Because I couldn't prove it - I didn't save the chat from last April - I am stuck with the bill.  Those of you who may ask - why didn't you check your bill? - I went paperless.  Once I tried to log on to review the bill - TWC had changed the platform and I couldn't log on. 

Lesson learned - DO NOT GO PAPERLESS.  Open every bill - TRUST NO, ONE ESPECIALLY TWC. ACCEPT NO FREE OFFERS.

They do not care - they will give away $150 gift cards to new customers, but won't satisfy a multi-year customer.  Now I have to pay to get them to come get their equipment - or I will get charged for that.

Watch your backs.

CSR