- Report: #1037178
Report - Rebuttal - Arbitrate
Complaint Review: Time Warner Cable
Time Warner CableCalifornia Nationwide United States of America
Time Warner Cable TWC Don't fall for their crooked promotional deals (all of their deals, including their Joint Promotion with Verizon Wireless, Everywhere, Nationwide
I call them back several times to verify what I needed to send them, because they require various documents, and every time I call to get information or to verify something, I get a different answer. I heard from, I don't qualify because I have a different package??? to because I was a TWC customer last year, etc. It was TWC that contacted me to come back to TWC and take the triple deal with $200 gift card, because I qualify. It was even told to me that it was even a better deal than the Best Buy deal, because I get a Visa card instead of only Best Buy gift card. So, I cancelled my service with Verizon and your Tech. came out to my house to switch things over to TWC. The tech. had to go out side to the junction box to switch my service from Verizon to TWC. I also have an email from Verizon about the cancellation of my service with Verizon. Most recent phone call was about the work order. One of the fine print on the agreement says that I have to send the redemption center a copy of a work order from TWC. However, when I called TWC to get a copy, I was told TWC don't give out copies of Work Orders. I have a copy of the emails I have from TWC regarding that. Now I am being told that it's not the work order, but because I was a TWC customer last year that I don't qualify. I am going to repeat... TWC, ASKED ME TO COME BACK TO TAKE ADVANTAGE OF THE DEAL. I am not the one who called them first. I also asked for the copy of the last email transcript (they ask you if you want one), but I have yet to receive that neither. Ofcourse I made my own copy.
I don't trust TWC anymore. TWC s hould do some research on their customer comments. They are are all over the place as a rip off deal and I even read somewhere there's even talks of class action lawsuit regarding this deal. I was promised a phone call back in the next couple of days. If I don't get one, I will be asking for my money back. That's also in their advertisement. Money back guarantee. Read all the find print of the deal, before switching over to TWC. Also, keep calling them back to check on where you stand on your gift card. They will switch things around on your account to make you not qualify. I was told today that my triple deal is not the triple deal I ordered and I didn't qualify. How can I get the same price of the triple deal and not have the triple deal? Can someone tell me that? This would be a lawyer's dream case. He or she will fine so many angry clients that were lied to, I am sure only an idiot lawyer would loose. Also, I am sure TWC and Verizon Wireless will want to settle. Can you imagine the negative press they would get? Can you see how many customer they would loose? Even the ones they just got? I am sure they will run, as soon as their contract ends. I know I will.
This report was posted on Ripoff Report on 03/22/2013 04:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Time-Warner-Cable/nationwide/Time-Warner-Cable-TWC-Dont-fall-for-their-crooked-promotional-deals-all-of-their-deals-1037178. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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