You may have already seen a previous Rip-Off Report about Timeless Reflections in which the author speaks of Rob being very accommodating until payment is received and then everything goes awry including how unprofessional he becomes and product not being delivered. I unfortunately am here today to back up that previous designer's post. You will also note Rob's response saying that because the author remained anonymous that the things they were saying about his company were untrue. Well I will gladly put my company's name to this post in hope to prevent any other Interior Designer's out there from making the mistake I made in using Timeless Reflections.
I contacted Rob last Summer for a job I was working on in Cape Cod. I was in need of approx. 160 custom cut antique mirror tiles for a wall installation. He was very accommodating at the start, always following up and even took the time to do some hand antiqued samples for me. I had no reason to think twice when I sent him over $3700.00 for the mirrors to be manufactured at the end of October. I was told the mirrors would be ready to ship the second week of November, I asked for him to ship the Monday of Thanksgiving week. I never heard anything back that week and so I started to contact Rob via email and phone to no avail. I started to get worried and that's when some internet searching unearthed the previous Rip Off Report and a Grade of "F" from the BBB in Chicago for another claim filed against his business he did not respond to.
Rob finally contacted me in mid December with the excuse that his manufacturer never shipped the mirrors (they were apparently sitting in a warehouse somewhere). They finally arrived the week before Christmas, one of the boxes was so badly damaged my UPS driver had me come to his truck to see if I even wanted to accept it. I accepted the box and upon opening the box discovered many of the mirrors damaged and the most intricate mirrors missing entirely. The UPS driver had noted the damage in their system, I photographed the damaged boxes and then discard the broken glass as there were pets and small children in the house the installation was going in.
Rob informed me that he could not replace the items until he received an insurance claim from UPS OR I could pay an additional 700.00 for the replacements which he would refund me after he got the UPS claim check. I informed me that in essence I had paid for product I still hadn't received. I sent everything UPS requested, waited patiently with a half finished installation until after the first of the year. After more heated emails back and forth Rob agreed to replace the damaged and missing pieces. He sent another box in early February, upon opening I realized that three one-off custom pieces were still missing.
I phoned Rob again and he basically said he replaced what he got paid for by UPS, I told him what about what I paid him for...I still hadn't received the entire order. He protested a few more times on email and voice messages and then agreed to make the final three pieces. That was almost two months ago and I have not received the pieces nor has Rob returned any of my calls or emails.
At this point I don't expect I will ever see the final pieces of my still unfinished installation. Rob Schramm runs Timeless Reflections in a most appalling way both in his lack of professionalism and lack of follow up. As an Interior Designer I have worked with many vendors over the years and HAVE NEVER been treated in the manner Rob corresponded with me, or had to devote so much of my valuable billable hours chasing product months after I was to receive it.
INTERIOR DESIGNERS BEWARE: Don't bother with Timeless Reflections, it will cost your company valuable time, money and your reputation with your clients. This is a despicable company and I would recommend you use other mirror vendors.