• Report: #853381

Complaint Review: Tint Barn (Marc LeQue)

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  • Submitted: Tue, March 13, 2012
  • Updated: Wed, January 02, 2013

  • Reported By: misskelli03 — Hendersonville North Carolina United States of America
Tint Barn (Marc LeQue)
600 N Main Street Hendersonville, North Carolina United States of America

Tint Barn ,Marc LeQue, scam, liar, false advertisement, rude customer service Hendersonville, North Carolina

*Author of original report: Sorry

*Consumer Comment: The customer is lucky

*Consumer Comment: Yes

*REBUTTAL Owner of company: unbelivable

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My experience with the tint barn in Hendersonville (edited for curse words): SCAM ARTIST!!!! Never, ever go there! They will only allow you to pay upfront with cash and NO REFUND period. I paid in Feb in order to get the "Feb only" special. I was told I couldn't get it done for a week and a half. I come back for my appointment and the extremely rude woman at the front said her tinter was late and it would be a few more hours. Unbeknownst to me the tinter is also her husband and the owner of the shop. I had to reschedule for today.

 I return for my appt and there is a sign on the door that says be back in 30 min. So I wait. 10 minutes after my appt she shows up takes my keys and leaves. I drive by 2 hours later and my car is still sitting there with the sign on the door. There is another customer there with a complaint. I called the police because now they have my keys and nothing is being done, no one is there, and there is no other contact number. The police show up and look for the couple, in the meantime a detective shows up on a call separate from mine, and a sheriff shows up to give subpoena because they are being taken to small claims court.
After the woman cussed ME out because I no longer wanted the tint or trusted them with my vehicle the police talk Marc LeQue into giving me a refund. TAKE YOUR MONEY AND RUN!!!!

They were both rude, unprofessional, and scam artist. I am so lucky to have my money back and feel sooo bad for other people who have had problems with them. I'm filing a complaint with the BBB and doing everything I can to help others from being taken advantage of!!

This report was posted on Ripoff Report on 03/13/2012 03:48 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tint-Barn-Marc-LeQue/Hendersonville-North-Carolina-28792/Tint-Barn-Marc-LeQue-scam-liar-false-advertisement-rude-customer-service-Hendersonvi-853381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Sorry

AUTHOR: misskelli03 - (United States of America)

Im so sorry...I know I was lucky...they are horrible people personally and professionally....My whole intention on posting my original complaint was to try to save other people from the same thing I went through and wasting their money....the cops told me they had plenty of complaints on them...you can always take them to small claims court to get your money back...just make sure you save all correspondence and take pictures....good luck dealing with those jerks!
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#2 Consumer Comment

The customer is lucky

AUTHOR: abm537 - (United States of America)

The customer is lucky she got her money back. Ashley (Marc's wife) told me that Marc was no longer going fix his installer's mistakes. I have poorly installed tint (hair and bubble on several windows) and Marc won't fix it or refund my money. When I texted him about getting a refund, he texted "Do not come on my property or you will be arrested for trespassing you've been warned"
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#3 Consumer Comment

Yes

AUTHOR: Ramjet - (U.S.A.)

This is why I'm glad I'm retired and don't have to deal with people like her any more.  Some people are just plain difficult and probably always will be.
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#4 REBUTTAL Owner of company

unbelivable

AUTHOR: marc - (United States of America)

First of all we always have a $99.speacial year round.. It is a standard film with a 90 day warranty. In the month of feburary we had a $99. speacial that was Tint any CAR any SHADE.. Whrich meens in that month you can get it as dark as you want for only $99. The sale ended march 1st. Alot of people wanted to get there car done with that special but we were booked every morning by 10:30 this girl was one of them. She came in on the last day of feb. around noon wanting the special.. WE were booked solid and could not get her in.. she asked if she can bring the car the next day whrich would be march i told her yes, be here early we book up quick. I explaind to her the price would be differant because the sale was only good for feb. I told her if she purchased the sale today whrich was feb. she can bring her car with the reciept anytime to get it done that would be the only way she could lock in that price.. She puchased the special got a receipt as was told to bring her car early in the morning to get a spot.. She could never get there early always late and took it out on us because we told her were all ready booked for the day and could not do it. She was pissed but thats not our fault she cant get up early.. This happend seveal times. She finally brought her car in and was told to leave it all day we will call when its ready.. The tinters were out doing a house and would not be in till about 1pm. She came back to the shop about 12noon yelling and ranting why her car was still outside and not tinted. We assured her it will be tinted by the end of the day. She wasnt having that she wanted it tinted right there and now. whrich was not happening.. So she dicided to throw this childish tantrum yelling and crying cause her car wasnt tinted yet. She called the cops cause her car wasnt tinted at her drop off time and that we still had a sign up that says tint any car $99. in march. We always have that special tint any car $99. we dont always offer tint any car any shade.. I explained that to the officer. her car should have came out to $160 with the shade she picked but she got it at $99. wheres the scam, how are you being riped off.. YOUR NOT.... And the cop didnt tell me to give your money back. I told him I was giving you your money back that there was no satisfying you..  there is a big differance between "tint any car $99."  and  "tint any car any shade $99." everything you said and did was pure IGNORANCE you need help and hope you get it..
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