• Report: #1036910

Complaint Review: Tipsteria

  • Submitted: Thu, March 21, 2013
  • Updated: Fri, March 22, 2013

  • Reported By: Mike — Perrysville Ohio
Tipsteria
Tipsteria.com Internet United States of America

Tipsteria Charging $9.99 a month for premimum text messages on cell phone,and not ordered , Internet

*UPDATE Employee: Tipsteria Customer Service

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On March 21, 2013, Upon reading my Verizon cell phone bill, I found that I have been paying for a application on my wifes cell phone for an application call Tipsteria that was never ordered by her.  I found it because this month it was actually billed as Tipsteria for $9.99.  As I looked I found that I had actually been paying for this unwanted  service since Nov.5, 2012.  November 5, 2012 thru January billing cycle. It was being charged as a premimium text charge even though we had never gone over our monthly 2 gigabites.   My wife advised that she started getting messages from Tipseria since around the 1st of November 2012.  I had her send a reply message to STOP message. I then contacted Tipsteria at the 800 number.  I told the agent that I found this charge on my bill and I have been being charged for this unwanted service since November, and I wanted stopped and a refund.  The agent I spoke with advised that she stopped the service, but could not give a refund. 

I then called Verizon who advised that they could not issue a refund either.  The Verizon agent did make it where we could not recieve this unwanted service on any of my phones.  The agent advised that Tipsteria should issue a refund and if the agent won't give a refund ask to speak to a supervisor.  The Verizon agent then connected me to the 800 Tipsteria again.  When the Tipsteria agent connected I asked to speak with a superisor. The agent wanted to know why?  I told her that I had just spoke to someone about wanting a refund for the unwanted service since November 2012.  I gave her my wifes phone number.  She advised that they did not issue refunds, because my wife approved their service. I once again protested and advised she did not approve this application  I asked for the supervisor again.  The agent put me on hold paging her supervisor.  The agent came back on line and advised the supervisor was on another line and I could not speak to her. The Agent further advised that the supervisor approved to give me a $9.99 refund, a fifth of my requested refund.  The agent advised a check would be sent within 10 days to me.


This report was posted on Ripoff Report on 03/21/2013 09:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tipsteria/internet/Tipsteria-Charging-999-a-month-for-premimum-text-messages-on-cell-phoneand-not-ordere-1036910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Tipsteria Customer Service

AUTHOR: Tipsteria Customer Service - ()

By way of background, Tipsteria is a premium mobile text service that provides its subscribers with weekly tips on the use of their smart phone which is sent via text message to their mobile phone.  The service is marketed via the mobile web. We currently charge $9.99 a month which appears on our subscribers mobile phone bills.  We use an industry best practice double opt-in sign up process which is fully compliant with the Consumer Best Practices Guidelines published by the Mobile Marketing Association and the various guidelines published by the major mobile phone carriers and the CTIA.  It is important to note that the double opt-in process virtually insures that inadvertent or fraudulent sign-ups do not occur.  Only after a consumer has twice provided verification and authorization to bill their mobile telephone number on their mobile phone are services provided and charges incurred.  To further verify a prospective customer's registration for the Tipsteria service, we send a confirmatory text message which affords them the opportunity to cancel the service by replying STOP by text message.  We also provide a toll free customer service number in this text message that is manned 24 by 7 by 365. Please be advised that in our marketing of the service, we disclose all material terms of the service including the monthly cost, how the charges will appear on the subscribers mobile bill, a description of the essential features of the service and how to cancel.  We also include links to our Terms & Conditions and Privacy Policy.  Should you require further assistance, please contact Customer Service at 800-378-9850.

 
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