On March 21, 2013, Upon reading my Verizon cell phone bill, I found that I have been paying for a application on my wifes cell phone for an application call Tipsteria that was never ordered by her. I found it because this month it was actually billed as Tipsteria for $9.99. As I looked I found that I had actually been paying for this unwanted service since Nov.5, 2012. November 5, 2012 thru January billing cycle. It was being charged as a premimium text charge even though we had never gone over our monthly 2 gigabites. My wife advised that she started getting messages from Tipseria since around the 1st of November 2012. I had her send a reply message to STOP message. I then contacted Tipsteria at the 800 number. I told the agent that I found this charge on my bill and I have been being charged for this unwanted service since November, and I wanted stopped and a refund. The agent I spoke with advised that she stopped the service, but could not give a refund.
I then called Verizon who advised that they could not issue a refund either. The Verizon agent did make it where we could not recieve this unwanted service on any of my phones. The agent advised that Tipsteria should issue a refund and if the agent won't give a refund ask to speak to a supervisor. The Verizon agent then connected me to the 800 Tipsteria again. When the Tipsteria agent connected I asked to speak with a superisor. The agent wanted to know why? I told her that I had just spoke to someone about wanting a refund for the unwanted service since November 2012. I gave her my wifes phone number. She advised that they did not issue refunds, because my wife approved their service. I once again protested and advised she did not approve this application I asked for the supervisor again. The agent put me on hold paging her supervisor. The agent came back on line and advised the supervisor was on another line and I could not speak to her. The Agent further advised that the supervisor approved to give me a $9.99 refund, a fifth of my requested refund. The agent advised a check would be sent within 10 days to me.