- Report: #1011763
Complaint Review: Tipsteria
| Tipsteria
Internet United States of America |
|
Tipsteria My husband got a new phone and was updating his applications. He somehow ended up with TIPSTER on his phone. It has taken me over 3 months to get it blocked and refunded. He's not stupdi and would Internet
*UPDATE Employee: Customer Service Response
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This report was posted on Ripoff Report on 02/10/2013 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tipsteria/internet/Tipsteria-My-husband-got-a-new-phone-and-was-updating-his-applications-He-somehow-ended-1011763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 UPDATE Employee
Customer Service Response
AUTHOR: Tipsteria Customer Service - (United States of America)
SUBMITTED: Tuesday, February 12, 2013
We use an industry best practice double opt-in sign up process which is fully compliant with the Consumer Best Practices Guidelines published by the Mobile Marketing Association and the various guidelines published by the major mobile phone carriers and the CTIA. It is important to note that the double opt-in process virtually insures that inadvertent or fraudulent sign-ups do not occur. Only after a consumer has twice provided verification and authorization to bill their mobile telephone number on their mobile phone are services provided and charges incurred. To further verify a prospective customer's registration for the Tipsteria service, we send a confirmatory text message which affords them the opportunity to cancel the service by replying STOP by text message. We also provide a toll free customer service number in this text message that is manned 24 by 7 by 365.
Please be advised that in our marketing of the service, we disclose all material terms of the service including the monthly cost, how the charges will appear on the subscribers mobile bill, a description of the essential features of the service and how to cancel. We also include links to our Terms & Conditions and Privacy Policy. Should you require further assistance, please contact Customer Service at 800-378-9850.

