• Report: #1124461

Complaint Review: Tire Choice

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  • Submitted: Tue, February 18, 2014
  • Updated: Tue, February 18, 2014

  • Reported By: Disgruntled Customer — Port Sint Lucie Florida
Tire Choice
250 NW CashmereRd. Port Saint Lucie, Florida USA

Tire Choice Store #29 St. Lucie West, Fl Refund Check Not Received Port Saint Lucie Florida

*Author of original report: Waiting for refund check since 12/27/2013

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I had a 60 month car battery installed by Tire Choice Store #29 on Cashmere Rd. in St. Lucie West, Fl.  After 16 months the  battery died and I had to have AAA install a new battery- I was stuck on I-95.  I was told I would be sent a refund check for the prorated amount of the failed Tire Choice battery.  That was on 12/27/2013- the day I brought the failed battery back to the Tire Choice store.    I am still waiting for my refund check of $99.05.

Repeated phone calls to the store manager are answered with comments that " the owners only make out refund checks once a month". 

Filing a complaint to the Tire Choice customer complaint website does nothing. They send you an E-mail that you will be contacted within 24 hours.  They remind you that Tire Choice wants to give exceptional service.

I do not want exceptional service.  I want my refund check for $99.05. 


This report was posted on Ripoff Report on 02/18/2014 11:12 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tire-Choice/Port-Saint-Lucie-Florida-34986/Tire-Choice-Store-29-St-Lucie-West-Fl-Refund-Check-Not-Received-Port-Saint-Lucie-Flori-1124461. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

Waiting for refund check since 12/27/2013

AUTHOR: Disgruntled Customer - ()

On 3/20/2014  I filed another complaint to the Better Business Bureau regarding the fact that I still have not received my refund check.  Tire Choice had E-mailed me that they had a refund check at the store.  I told them to send the check to my home address ( as I am unable to get to their store  )  .  They told me I had to sign a form to get the refund check.  I told them to mail the check and the form and when the check cleared the bank I would return the form.  I have made 3 more phone calls to the St. Lucie West store asking them to please send the check.  It is now March 20, 2014.  I still don't have the refund.

This is what Tire Choice calls " exceptional customer service ".  I have been waiting for this refund since 12/27/2013.

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