• Report: #163614

Complaint Review: Tire Kingdom, Merchants Tire

Thank You

Read how Ripoff Report saves consumers millions.

  • Submitted: Mon, November 07, 2005
  • Updated: Wed, December 21, 2005

  • Reported By:Richmond Virginia
Tire Kingdom, Merchants Tire
3000 West Broad Street Richmond, Virginia U.S.A.

Tire Kingdom, Merchants Tire mounted my tires FULL OF WATER!! Ripoff Richmond Virginia

*Author of original report: Finally the issue has been resolved

*Consumer Comment: No ripoff here, just a careless mistake

*Consumer Comment: No ripoff here, just a careless mistake

*Consumer Comment: No ripoff here, just a careless mistake

What's this?
What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

SEO Reputation Management at its best!

Tire Kingdom mounted the tires on my husband's car full of water. When we drove away the car was violently shaking. We took the car to Merchants to check if they balanced the tires. They said yes and that the problem was the cross member being bent. $1022 later after all Merchants recommendations to fix the shaking, the car still shook. It did not shake when we brought it in. We took it to Costco who said the tires would not balance and took them off to find the tires full of water. How stupid can the people at Tire Kingdom/Merchants be?

When I called Merchants headquarters to tell them what happened and report the incident they had the manager of the local store call to tell me he would only give us back the money for the mounting and nothing more. Not all the money we put into the repairs they said we needed, not the money it cost to fix their mistake!

They put my husbands life in danger and out of a car for 2 weeks. They should pay. Don't ever go to Merchants EVER!

Cheryl
Richmond, Virginia
U.S.A.

This report was posted on Ripoff Report on 11/07/2005 09:56 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tire-Kingdom-Merchants-Tire/Richmond-Virginia/Tire-Kingdom-Merchants-Tire-mounted-my-tires-FULL-OF-WATER-Ripoff-Richmond-Virginia-163614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

Click Here to read other Ripoff Reports on Tire Kingdom, Merchants Tire

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Finally the issue has been resolved

AUTHOR: Cheryl - (U.S.A.)

First I want to comment on the rebuttal. It was not the inflation of the tires that caused the water. Tire Kingdom left our tires out in the rain! The fact that they were unwilling to pay for their mistake, after repeated attempts, and cussed my husband out makes this a RIPOFF!!

Finally good news! The company I work for has access to the names and number of people in high ranking at different companies. I faxed these people both my BadBB and BetterBB reports and after 3 months of calling the regional manager and leaving messages he finally called me back. Merchants is paying for the mounting of the tires, the cost to remove the water and 1/2 of the repair for the bent T-frame. I am very happy with this, but am astonished at how hard it was to actually talk to someone and get this resolved. Thanks Bad Business Bureau for all your help!
Respond to this report!
What's this?

#2 Consumer Comment

No ripoff here, just a careless mistake

AUTHOR: Brandon - (U.S.A.)

It's not as if Tire Kingdom put a water hose in your tire before mounting them. Many auto center have problems with too much condensation in the air lines...almost all major auto centers are equipped with oil and water seperators to help prevent water passing through the air lines. The water got into the tire when the air line was used to inflate your tires. The part that they claim was bent may have actually been bent and needed to be replaced. Was it causing the vibration? No, of course not. Would it have caused premature tire wear?...probably. Don't get me wrong, they should have been able to tell something was wrong when they initially balanced the tires. When you balance tires the tires spin and then stop...the balancer shows what size weights to put on the rims...you put the corrects weights on the rim and spin it again...the second spin should balance out at zero...either the second spin was never done(some techs think they're perfect and don't need to perform a second spin) or an unexperienced tire tech got tired of trying to get the tire to balance out and gave up...with water in the tire it will show different amounts of weights each time the tire is spun on the balancer never balancing out a zero.
Respond to this report!
What's this?

#3 Consumer Comment

No ripoff here, just a careless mistake

AUTHOR: Brandon - (U.S.A.)

It's not as if Tire Kingdom put a water hose in your tire before mounting them. Many auto center have problems with too much condensation in the air lines...almost all major auto centers are equipped with oil and water seperators to help prevent water passing through the air lines. The water got into the tire when the air line was used to inflate your tires. The part that they claim was bent may have actually been bent and needed to be replaced. Was it causing the vibration? No, of course not. Would it have caused premature tire wear?...probably. Don't get me wrong, they should have been able to tell something was wrong when they initially balanced the tires. When you balance tires the tires spin and then stop...the balancer shows what size weights to put on the rims...you put the corrects weights on the rim and spin it again...the second spin should balance out at zero...either the second spin was never done(some techs think they're perfect and don't need to perform a second spin) or an unexperienced tire tech got tired of trying to get the tire to balance out and gave up...with water in the tire it will show different amounts of weights each time the tire is spun on the balancer never balancing out a zero.
Respond to this report!
What's this?

#4 Consumer Comment

No ripoff here, just a careless mistake

AUTHOR: Brandon - (U.S.A.)

It's not as if Tire Kingdom put a water hose in your tire before mounting them. Many auto center have problems with too much condensation in the air lines...almost all major auto centers are equipped with oil and water seperators to help prevent water passing through the air lines. The water got into the tire when the air line was used to inflate your tires. The part that they claim was bent may have actually been bent and needed to be replaced. Was it causing the vibration? No, of course not. Would it have caused premature tire wear?...probably. Don't get me wrong, they should have been able to tell something was wrong when they initially balanced the tires. When you balance tires the tires spin and then stop...the balancer shows what size weights to put on the rims...you put the corrects weights on the rim and spin it again...the second spin should balance out at zero...either the second spin was never done(some techs think they're perfect and don't need to perform a second spin) or an unexperienced tire tech got tired of trying to get the tire to balance out and gave up...with water in the tire it will show different amounts of weights each time the tire is spun on the balancer never balancing out a zero.
Respond to this report!
What's this?
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Advertisers above have met our
strict standards for business conduct.



Ripoff Report Legal Directory