I recently drove up to Seattle, WA for the summer to do an internship. I drove June 14-15th. In preparation for the road trip, i got an oil change for my Scion TC at Tire Pros Queen Creek. I got the oil change on Thursday June 12th, just 2 days before i drove to WA. I arrived safely in WA Sunday night June 15th.
I woke up Monday, June 16th to go to work. On my way to work, my car began to act up and then shutoff. Luckily, i was close to work and was able to make it. After work, i examined my car engine, and noticed that the oil filter was missing. My car had absolutely no oil in it. I got a ride to an auto-shop nearby with a co-worker and bought oil and a filter and then proceeded to put the filter on my car as well as the oil.
Before driving the car, i called Tire Pros and explained what had happened. They told me to drive the car to a repair shop and get it diagnosed to see if any damage had been done. I did just that. I drove the car to the Scion Dealership nearby and had them take a look at my car.
The day after i dropped the car off, i received a call from the dealership that inspected it, and they told me the engine was burned up and needed replacing. They told me that to replace the engine with a new one, it was going to cost around 8-10 thousand dollars. My other option was to find a used engine for cheaper.
I called tire pros and told them that my engine was ruined and they told me they would get back to me. The next day, i received a phone call from the manager at tire pros and he told me that they were not going to fix my car or pay for it to be fixed. They told me that it was my fault because i didn’t get the car towed when it originally broke down. They said that i shouldn’t have driven the car to the dealership, which is exactly what they DID tell me to do when i originally called them the day it broke down.
They have lied about the situation and are now trying to leave me in Seattle stranded without a car or a way of fixing the car. They are trying to dodge responsibility for what they should fix. This is very wrong ethically and legally. They are liable for this. On their website under the warranty section it clearly says this:
“ Every retail customer of Tire Pros, who’s had work performed at one of our stores, is protected. No question about it.Every retail customer of Tire Pros, who’s had work performed at one of our stores, is protected. No question about it.
Our Nationwide Service Warranty guarantees that the work we perform on your family vehicle is done right and with the utmost care and craftsmanship. And if in the unlikely event that something does go wrong with something we did, we’ll get it fixed.”
They are not abiding by their warranty and are very unethical.