Jim
  • Report: #1136283

Complaint Review: Tire Works Las Vegas Silverado Ranch and Maryland

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  • Submitted: Fri, April 04, 2014
  • Updated: Tue, July 15, 2014

  • Reported By: SUSPENCE — Las Vegas Nevada
Tire Works Las Vegas Silverado Ranch and Maryland
1280 E Silverado Ranch Blvd Las Vegas, Nevada USA

Tire Works Las Vegas Silverado Ranch and Maryland Tettible business did nothing they said they would had to go back 5 times ust to have a tire done right..Rude a gang of idiots..Byron needs to be fired manager and Pencil neck Cris may be nice but thats cause he weighs 100 pounds..angel eats to much..Look Byron is a clown Cris smiles and is nice yet does nothing angel eats to much and is rude..This company did nothing they were asked and I had to keep going back.Do not go there..check out comments on this location on there own websight. Las Vegas Nevada

*Author of original report: Who Is MS.Palmieri ?

*UPDATE Employee ..inside information: Concerning Ms. Palmieri's Complaint

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  this compnay and location should be disinfected..Terrible service..i just asked for 1 tire to be changed..instead they changed 2 and neither of the beads stayed working so when i picked it up one tire was already flat.i asked for air in it and they looked at me stupid..Next day tire flat again..took it back.Waited and waited ..Rude never called when was done..well over a week I had to go back 5 times..they ruined a good tire of mine the car info still says tire is flat as they broke it or messed it up..not once did Byron or cris do what they said they would do like fix a tire and call when done..called corporate after Muddonna was very nice and wanted to help yet after not hearing from her for days I called and it was obvious she is another reason the tire works is terrible..This place takes peoples hard earned money and wastes peoples time..Ive also found out they know about all the bad reviews yet dont care..


This report was posted on Ripoff Report on 04/04/2014 10:06 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tire-Works-Las-Vegas-Silverado-Ranch-and-Maryland/Las-Vegas-Nevada-89183/Tire-Works-Las-Vegas-Silverado-Ranch-and-Maryland-Tettible-business-did-nothing-they-said-1136283. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Who Is MS.Palmieri ?

AUTHOR: SUSPENCE - ()

 This continues to be comical..Whoever the one is that just put up the info and Claiming they r with Tire Works..one if u r with tire works..They need to fire you.As u just embarrassed your company even more by acting all knowledgable and trying to scare a woman by the name of MS.Palmieri..Then you try to scare this person by using words like Slander..Yet this original post has nothing to do with a MS.Palmieri!!! It will now though as I will be contacting her and let her know about the Slander sent her way..You r so confused with a Hoagie in one hand and the other picking bug's out of your hair that somehow you reponded to this RIPOFF  report yet you di everything wrong and negative that you said this MS Palmieri did..Well Well Muddonna you got Mud on ur face..You have so many complaints about Tire Works that you cant keep all the conplaints together ..Yet you go to court acting like the Big Time Attorney yet you dont have any correct information at all..I was never offered anyting..I never Talked to Byron again after being at the store..MS.Palmieri will be so excited to know all these accussations and the fact that her and i will not take money .

.We will agree that u get a Big Tattoo on ur forehead that says..I'm Dumb Sorry for the SLANDER MS.Palmieri..I'm going to stop here as I really have already written way to much.But I thank you for writing way to much as now u have Myself and MS Palmieri who i'm sure will be talking to an attorney and soon this will be everywhere for all to see..To see how cocky and confident you were that you thought by finally respoinding to a complaint that made all the complainers false..Yet now we all know that you probably lied on your Resume or at the least you r the wrong person representing Tire Works as you just hung yourself..I love it goes right along with my proof that Tire Works is being run by the biggest group of clowns in history...I will now be having a story done on this and will be contacting other people that Tire Works has been so not good too..Do us all a favor..Jump!!!

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#2 UPDATE Employee ..inside information

Concerning Ms. Palmieri's Complaint

AUTHOR: Tire Works Total Car Care - ()

Ms. Palmieri called the corporate offices of Tire Works to formally file a complaint with the customer service manager who she refers to as 'Muddonna'. The customer service manager investigated the situation, as is protocol, and after speaking with Byron, store manager, came to the conclusion that the customer would be offered store credit for the amount in question.

This was done so as to keep Ms. Palmieri as a customer. Byron was instructed by 'Muddonna' to contact customer directly. The customer was contacted by Byron and customer was very pleased with the credit offered as she accepted the gesture. The amount is now credited to Ms. Palmieri's name in the system to be used at any one of our 15 locations towards her next service or services.

If Ms. Palmieri was so disatisfied with the resolution to the issue, she had more than ample opportunity to reject the offer, to which the corporate offices would have been notified and customer would have been contacted directly by the customer service manager again; however, Ms. Palmieri did not contact corporate again. To the knowledge of Tire Works Ms. Palmieri was completely satisfied with Byron and the conclusion.

Simply by writing this rebuttal Tire Works is proving Ms. Palmieri's claims to be untrue as she states, "I've also found out they know about all the bad reviews yet don't care."

As matter of fact, not only does Tire Works Total Car Care absolutely care about the way they are perceived in public, they are more than willing to seek legal action against anyone who makes unsubstatiated or false claims in a public forum, including personal attacks against employees, such as the comments Ms. Palmieri has made, "...gang of idiots....pencil neck...he weighs 100lbs...eats too much...is a clown..." etc.

These remarks are unacceptable and do not substatiate a claim, and Tire Works does not take them lightly, at all. It is in the best interest of Ms. Palmieri at this point to make a formal apology to the individuals she has slandered in a public forum, and for the false claims she has made concerning the way with which the situation was handled.

In conclusion Tire Works would like to leave Ms. Palmieri with two definitions:

slan·der

[slan-der] Show IPA

noun
1. defamation; calumny: rumors full of slander.
2. a malicious, false, and defamatory statement or report: a slander against his good name.
3. Law. defamation by oral utterance rather than by writing, pictures, etc.
verb (used with object)
4. to utter slander against; defame.
verb (used without object)
5. to utter or circulate slander
 
Business Defamation:
Making of false,  derogatory statement(s)  in private or public about a person's business  practices, characterfinancial status, morals, or reputation.  Oral defamation is a slander whereas printed or published defamation is a libel. The plaintiff must prove that the defamation was communicated to someone other than him or  her. And, if the statement is not obviously defamatory, it must be shown that it  carries a defamatory meaning (see innuendo)  and that reasonable people would think that it refers to the plaintiff. In case of unintentional  defamation, the defendant may mitigate damages or  escape liability by offering an apology.  Defamation with malicious intent (see  malice)  invalidates the defense of fair  comment and qualified  privilege. Defamation that imputes a criminal  offense punishable with imprisonment, is usually a sufficient ground for a  court action even  in the absence of a proof of  special damages.
 
If Ms. Palmieri has anything further to add or has any questions concerning Tire works Corporation, she is encouraged to contact Tire Works Legal Department at 702-365-8473.  
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