• Report: #643638

Complaint Review: Tires Plus Firestone Tires

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  • Submitted: Thu, September 23, 2010
  • Updated: Sat, June 18, 2011

  • Reported By: Mary — Sarsota Florida U.S.A.
Tires Plus Firestone Tires
University Parkway Sarasota, Florida United States of America

Tires Plus Firestone Tires Firestone 60,000 mile warranty last 30,000 miles. They want me to pay prorate. Sarasota, Florida

*Consumer Comment: Why are you complaining???

*Author of original report: Tires Plus

*Consumer Comment: read the fine print

*Consumer Comment: tires

*Consumer Comment: Idiot!!

*Consumer Suggestion: ALL tire warranties are prorated.

*Consumer Comment: Hey Einstein.

*Consumer Comment: prorated...

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I bought tires from Tires Plus on University Parkway in Sarasota Florida. Purchased 60,000 Firestone Destination LE 235/70/16. Low and Behold the tires have 30,000 miles on them and are worn down. Called Tires Plus/Chris. He states that even though warranty states 60,000 I will have to pay a pro-rate for tires. What about warranty? No money No Tires. Click. Called Firestone directly and spent two hours on the phone being bounced around to every operator in the book. Tried to get to VP Secretary and they wouldn't give number out.

They said Pro rate also. That's bull. Why pay extra for the mileage when buying a tire if they are not really going to last that long. I would have bought 30,000 tires. The fact is that I am driving on tires that are dangerous and Firestone is calling me back. Gee hope I don't get in accident today or we may have legal issues. For those skeptics, yes I rotate, balance, allign, and take care of vehicle. I think that people should be careful for this company as they are possibly making defective products. Firestone's term for the wear on the tire is "a shortfall of mileage". BY 30,000 MILES COME ON!

This report was posted on Ripoff Report on 09/23/2010 10:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tires-Plus-Firestone-Tires/Sarasota-Florida-/Tires-Plus-Firestone-Tires-Firestone-60000-mile-warranty-last-30000-miles-They-want-me-643638. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Why are you complaining???

AUTHOR: jon - ()

 I dont understand why you are complaining, you bought 60k tires, you got 30k, and they want you to pay, i assume half price for new tires. (correct me if i am wrong) you used the tires for 30k miles, why should you not pay for this usage? you will get 4 new tires for half price, also with a 60k warranty, when they wear out again at 30k, have them replaced for half price again. as long as you keep replacing them for half price at half wear, you are still getting 60k miles for the cost of the tire.

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#2 Author of original report

Tires Plus

AUTHOR: Mary - (U.S.A.)

You were so concerned with my education and my weight that you completely missed the point. I will clear that up for you first so you can stop worrying. Actually, if you must know, I weigh 127. Lbs and have a masters degree and licensure with the Florida board of health. The point: If the product, any product, lasts half of it's average life, that's a rip off. If you bought a flat screen TV which comes with a 1 year warranty and it lasted 1 year and one day. You call the company and they said too bad, you would be upset. I did not expect the tires to last for the full life based on basic science but half. I would have bought chep 30,000 tires and have been happy with 15,000. There is a reasonable expectations when buying products, you have them also but you probably do not look at yourself as you are too busy being verbally abusive. Nevertheless, firestone compensated me heavily for the next set of tires and, 8 months later and no problems. The tires were defective. It was confirmed once looked at. Thank you for all the nasty concerns and to others who actually have a life.
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#3 Consumer Comment

read the fine print

AUTHOR: simplyautomatic - (United States of America)

I guess you dropped out of high school at a young age?? Read the fine print EVERY TIRE MILEAGE WARRANTY GETS PRORATED. My guess is by the size of that tire is probably maybe a Ford F150??? or a ford SUV???? Instead of cheaping out and buying an F150 and loading it up with all kinds of crap you should of stepped it up and bought a vehicle that can handle whatever you are using it for. Or maybe you are just 300lbs and you are one of those customers that needs to be in the vehicle while its aligned cause your a touch overweight. You need some education.
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#4 Consumer Comment

tires

AUTHOR: jerry - (United States of America)

 most tires dont last the stated milage this is do to the diffrent alignment settings for most vehicles .If its a car desined to handle well then they will not last long because of the angles the tires run at to give you the performance you expect.Also maintence plays a hugh role in tire wear rotation tires pressures and regular alignments.I cant tell you how may vehicles Ive worked on that never had the tires rotated an alignment or incorrect air pressure.It has also been my experance that the people the wine the most are the ones the dont do their maintence
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#5 Consumer Comment

Idiot!!

AUTHOR: RY - (United States of America)

You are clearly an idiot!
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#6 Consumer Suggestion

ALL tire warranties are prorated.

AUTHOR: IanB - (USA)

This is how all tire warranties work. Read the fine print before going nutso. There used to be a time when 30,000 miles was about the max you would get out of a tire. Consider also that softer tires, which give you a smoother ride, will have shorter tread life. High-mileage tires have harder rubber. Most new vehicles have 30K tires on them from the factory because of the softer ride.

I'm a regular customer of my local Tires Plus, and they're very much up-front about this.

Other things to be sure of when dealing with tire warranties (as I've inadvertently managed to void TWO sets of tire warranties in the last 12 months!)

Rotate your tires every 7500 miles (i.e. *every* time you get your oil change) - This came and bit me in the butt with some Michelin tires I bought at Costco, that had worn down within half of their 80,000-mile treadwear warranty. I had been rotating every 15,000, and that was apparently insufficient. Costco honored the warranty anyway (which impressed the socks off me), but it was still prorated. $300 for new tires was a hell of a lot better than $700.

Make sure your alignment is good. Bad alignment will cause uneven wear, which will void the tire warranty.

Make sure inflation is correct on a monthly basis. Again, poor inflation causes uneven wear, which will void the warranty.
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#7 Consumer Comment

Hey Einstein.

AUTHOR: Flynrider - (USA)

  Did you even bother to read the warranty?  Most (sensible) people would do that before claiming that they were ripped off.   Go read it and come back and tell us where it says you get free tires if they wear out before 60K miles.   Do that and your ripoff report might actually make some sense.

 

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#8 Consumer Comment

prorated...

AUTHOR: anonymous - (United States of America)

This is how all tire warranty's work! Did you think they would just give you a free set of tires after 30k miles? If they did this, people would claim at 58k miles that the tires were bad..and then expect another free set of tires.
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