I went to Tire Plus on 8/25/07, I needed my right front tire replaced which are Michelin tires. I told Anthony the sales person that I knew I needed one tire replaced and that they could use my spare tire for the other since it was a new michelin and on a Nissan rim, not a dummy rim. He stated that he did not have any michelins in stock and would need to order them. So he reccommended firestone tires and that he could not use my spare because two different types of tires should not be on the same axle.
So I purchased the two new firestones and picked up my car and went on my way.
On Tuesday, August 28, 2007, I was fixing my light kit on the back of my X-terra and noticed that my spare tire was not hanging down like usual. Then I noticed the rim was not my nissan rim it was a black rim and my new michelin tire was not there. They stole my rim with my new michelin tire and replaced it with another.
So I called Tires Plus the same day and asked to talk to the manager, Tom Krastal, and I told him that my michelin tire and rim were replaced with something else. He made the comment that most cars do not come with 5 rims. I told him I don't know what to tell you but my car had 5 rims and a new michelin tire on it. He stated to bring it in and they would check it out. So I went by after work, Tom had left for the day, and another worker lifted my car on the rack and looked at it and said oh, there is a something general tire on it and that is what comes on it from the factory. I told him i really didn't care what comes on the car from the factory, it is not what was on my car when I brought it to them. He stated I would have to talk with Tom the manager.
So I called the next morning August 29, 2007 and was told that Tom was off until Friday. So i called the number on the back of the receipt, the Customer Service Dept. and filed a complaint, I think. Apparently, their computers were not working at the time (big surprise) and that Maureen would log it in and contact one of the district representatives. She informed me that they were on the road and would probably call me by Friday, August 31, 2007.
I was talking to a girl I work with, she stated she had the same thing happen to her in Alabama. This seems to be a common thing with Tires Plus Stores.
So Friday came and went with no call backs.
Cape Coral, Florida