• Report: #71310

Complaint Review: Tires Plus Total Car Care

  • Submitted: Fri, November 07, 2003
  • Updated: Mon, March 15, 2004

  • Reported By:evans Georgia
Tires Plus Total Car Care
Washington Road Evans, Georgia U.S.A.

Tires Plus Total Car Care, AKA Olson Tires $580 Oil Change, Incompetent, Arrogant, and Dishonest RIPOFF Evans Georgia

*Consumer Suggestion: where would you be working?

*Consumer Suggestion: There is no such thing as a $580 OIL CHANGE!

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My son attends college in Athens, GA, and we live near Augusta. He has a 94 Mazda pickup that he uses to travel back and forth to school, and uses very little otherwise. On his way home last month, the "check engine" light came on, so he decided that it was due for an oil change anyway, so he would get it checked.

His girlfriend had a coupon for a percentage off at this location, so he dropped it off and asked them to check on the check engine light and change the oil and filter. They told him it probably needed a "tune-up", and that the oil change and tune up would be about $180.00. He said okay, but he had to have his truck back that day because he needed it to go back to school Sunday. He called at noon to check on it and they told him it needed a lot of other work, that one of the belts was messed up and all his hoses were shot. (Funny, none of them were leaking.) They also told him he had to have his radiator flushed and the idler pully replaced. Get out, in 47 years and 12 cars, I've never even HEARD of an idler pulley wearing out.

He picked up the truck and brought it home, and the check engine light was still on. They said they didn't know anything about that. The oil was a quart low after the oil change. They supposedly topped off fluids, which meant they put plain water in the windshield washer container. They replaced plug wires and plugs, 3 hoses and a belt, for $579.oo. They charged $89 for plugs, $89 for wires, and $25 for shop supplies, among other rediculous charges for things that did not need to be done. (The plugs are on sale for .79 at Auto Zone this week.)

Well, to top off this story, I borrowed my son's truck this week because we were moving. I noticed how little power it had going up a hill, and the fuel mileage was horrible for a 4 cylinder. When I pulled into my husband's place of business, one of his technicians looked at the truck and told me I wasn't going anywhere. Antifreeze was dripping onto the ground. He popped the hood and low and behold, the new radiator hose that these incompetent oafs had replaced was leaking. Leaking because it was, (1) the wrong hose, (2) was laying against the A/C pulley and had an inch long gash in it. Yeah, it's November but it was 84 degrees yesterday. If it had stayed cool for a few more months they might be out of business before I could confront them with this.

In conversations with other people about his company, it has become apparent that no one is allowed to leave without spending a minimum of $500, regardless of the problem they came in with. These scam artists need to be exposed.

evans, Georgia

This report was posted on Ripoff Report on 11/07/2003 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tires-Plus-Total-Car-Care/Evans-Georgia-30809/Tires-Plus-Total-Car-Care-AKA-Olson-Tires-580-Oil-Change-Incompetent-Arrogant-and-Dis-71310. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

where would you be working?

AUTHOR: Greg - (U.S.A.)

Augusta your right no one twisted their arm, They paid for it. As far as what you suggest that every one do their own maintenance, Well if they did where would you be working?
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#2 Consumer Suggestion

There is no such thing as a $580 OIL CHANGE!

AUTHOR: Augusta - (U.S.A.)


Perhaps it would be good to note that many people in today's society do not care in the least about performing preventative maintenance on their vehicles. If they were, things such as the $580 oil change would not occur.

Most people do not take their car in when it is "fine." They take it in when it is broken. Otherwise, the only other times their vehicles are in a shop are when the oil is changed. I can see why you think of this as a $580 oil change, but such is really not the case.

Now, for starters, I might point out that no one twisted your or your son's arm to have the repairs performed. Our job is merely to inform the customer of conditions that exist on their vehicle, and provide them an opportunity to have the work performed, or not.

Now, if in 47 years and 12 vehicles you have never heard of an idler pulley going bad, then I am sorry. It is possible that you have had vehicles that use tensioners, and not idler pulleys. Many times people confuse the issue, such as this time--it is not the pulley itself that goes bad, but rather the bearings that are in the middle of the pulley assembly(and they are ball bearings). Yes, this is one of the many things that produce that annoying "squeal" that many customers come in and state, "There is an awful squeal coming from my engine and it won't go away, and I don't know what it is." In most cases, the only way that this bearing comes is with a new pulley.

Now, as for the hoses...a hose does not have to be leaking to be bad. Again, no one can force you to replace parts. However, if you have had 12 cars in the last 47 years, I would shudder to think at the number of them that have overheated because you only replaced the hoses when they broke. That is why things like this are called PREVENTATIVE maintenance. As for the gash in the hose--okay, that was a mistake, and poor placement of the hose to begin with on the technicians part...people DO make mistakes. However, I do not feel it is reasonable to crucify someone because of a mistake. Our company is famous for its customer service, and if someone has a problem with work that had been performed on their vehicle, all they have to do is bring the vehicle back, and it will be fixed.

As for the comment about Autozone having $.97 spark plugs...I would suggest you go buy 4 spark plugs from Autozone, and then ask one of the nice salespeople to go outside and put them in your truck for you, and set the timing, and make sure that your charging system is working properly, and inspect your ignition wires, distributor cap, and ignition rotor button--all for the $5 or so you spent for the spark plugs. And on top of that, give you a 6 month/6,000 mile warranty on all the above tune-up work mentioned in this paragraph. One thing that I would suggest to you is this...in today's "fast-food society", in which everyone wants everything right now, and exactly the way they want it, there are people in the retail industry that are ready to meet that need. If you don't want to pay the price, I would suggest that you go to Aiken Tech and take a course in basic automobile maintenance so you can learn to do the work yourself--short of that, learn to accept the fact that if you want services performed in today's society, you must be prepared to pay for them...just as I am sure you are paid for what you do at your place of employment--otherwise, DON'T GET THE WORK DONE!!

As for the check engine light...again, if this was still on, it should have been taken back to have it looked at again.

It is really a shame that a lot of people today somehow think that when they go out and buy their $20,000-$50,000 vehicles, that this will be the only expense other than oil changes. Again, if regular, routine maintenance was being requested and performed, there would be fewer instances of many things needing repair on a vehicle all at the same time, which would lessen the chances of the $580 OIL CHANGE!
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