• Report: #71968

Complaint Review: Tires Plus Total Car Care

  • Submitted: Fri, November 14, 2003
  • Updated: Thu, February 19, 2004

  • Reported By:fort lauderdale Florida
Tires Plus Total Car Care
201 Nw 2 Street Fort Lauderdale, Florida U.S.A.

Tires Plus Total Car Care RIPOFF Destroyed entire brake system TWICE Incompetent and DANGEROUS employees STOLE MY HARD EARNED MONEY Fort Lauderdale Florida

*UPDATE Employee: Something doesnt make sense here!

*UPDATE Employee: let me apologize for the very poor service you recieved ..$800.00 for front brakes on a chevy tahoe!!??!!

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I went to Tires PLus a year and some odd months ago to get some new tires for my Chevy Tahoe. When they got the truck on the rack, they informed me that my entire brake system was shot and would need to be replaced. They also said I needed front end work, new shocks, and a full tune-up. Being a woman, I knew they were trying to take me for a ride.

I grew up in a family of mechanics so I know a bit. I called my brother and went over the condition of the rotors, brake lines, and other parts. We both agreed it was needed, so I agreed to have the work done. I was quoted $800.00!!!!! I asked if there were any way to cut me a deal since I was going to be spending so much and paying cash. NO GO!

NExt, they informed me of several things that needed work, but I was smart enough and too broke to go that way. I agreed to let them repair my air conditioning, as it was legitimately broken.
So now my toital was up to $2200.00 and no discount in sight.

I sat there all day and waited for my truck to get fixed. The air was fine, the brakes felt good, and the tires were ok.

Now, not ever 1 week later, my brakes were smoking, on fire, and locking up on the rear end. IT seems the mechanic did not think to replace the brake hoses even thought I specifically made sure that was part of the total price. I called them and said I would be there first thing in the morning and I WAS ANGRY! I got a simple "we'll take care of it, but that's not ususally part of the brake package." Now, I am not stupid... YES FOR $800 that is included!

My truck went back to that shop monthly for the next year for those brakes. SQUEEKING, GRINDING, PULLING, SMOKING... they still have not corrected the problem. I have taken it to another mechanic that I trust and he said that the brakes are destroyed from the use of cheap parts and poor workmanship and the front brakes alone will cost $800! Now, this is a man whom we have known for years and is trusted with Ferarris and the likes of those caliber cars. HE is a friend and trustoworthy. Why didn't we go to him to begin with? We could not afford him, and thought Tires PLus was the working man's mechanic.

I still have horrendous brake problems, not to mention a multitude of other nightmares they have caused. I can not afford to put any more money in this vehicle becuase of them. We have one car and two kids to drive around. This is unsafe and unfair. HELP!!!

fort lauderdale, Florida

This report was posted on Ripoff Report on 11/14/2003 06:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tires-Plus-Total-Car-Care/Fort-Lauderdale-Florida-33316/Tires-Plus-Total-Car-Care-RIPOFF-Destroyed-entire-brake-system-TWICE-Incompetent-and-DANGE-71968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Something doesnt make sense here!

AUTHOR: Mike - (U.S.A.)

Somehow, something does not make sense! How can the alleged "poor quality parts" cause $800 damage to the front brakes on the vehicle? It is Physically IMPOSSIBLE! Obviously, your "Trusted" Ferrari mechanic is the one that is trying to take you for a ride now. Let's look at the cost of parts on a Tahoe.. As the previous writer stated, Rotors $60-90 each, Pads $55 or so, hoses, on most Tahoes should be around $30 each.. Calipers $40 each, plus, oh, probably 2.5 hours of book time on the labor. Total cost? MAYBE $500, and that is ONLY IF EVERYTHING is bad. I find it hard to believe that the hoses that were replaced a year ago have gone bad, that is almost impossible. And, as far as the "cheap" parts.. how does Ferrari man know that they are "cheap"? The only thing that I see happening here is that you are hard on the brakes, and are forgetting that you are driving a TRUCK, (yes, a truck), and not a Chevy Metro. Trucks are heavier, and will wear brakes faster as well. You do not mention how many miles you have put on the vehicle, or anything..

Plus, IF the brake hoses were not on your original, itemized invoice, then you did NOT pay for them to be replaced. It really is quite simple. If we didnt have customers like you running around, that obviously have Nooooo mechanical knowledge at all, and apparently cannot understand how to read your reciept either, life would be much better!
So, go to your ferrari man and pay him his outrageous price to fix your tahoe, and now you can become HIS nightmare. Hey, at least he is charging you enough to make up for the aggravation that you are going to cause him!
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#2 UPDATE Employee

let me apologize for the very poor service you recieved ..$800.00 for front brakes on a chevy tahoe!!??!!

AUTHOR: Eric - (U.S.A.)

well first off let me apologize for the very poor service you recieved at your Tires Plus. But on the other hand your mechanic should check the price again on front brakes.....2 rotors,pads,and minor cleaning of mating services would cost roughly $50 - $70 a piece for rotors,$60-$70 for a set of pads, and about an hour worth of labor...generally $65 or so.Hoses could run anywhere from $9 - $32 a piece.
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