• Report: #689512

Complaint Review: Tires Plus

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  • Submitted: Tue, February 01, 2011
  • Updated: Mon, February 07, 2011

  • Reported By: JoeyzPicks — United States of America
Tires Plus
80 Nw Spanish River Blvd, Boca Raton FL 33431 Boca Raton, Florida United States of America

Tires Plus The Worst Customer Experience Ever "Really" Boca Raton, Florida

*UPDATE Employee: Consumer Voice

*Consumer Comment: Interesting

*General Comment: to the author

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The Worst Customer Experience I have ever had. "Really" ... I brought my car in for an oil change, dropped it off like normal and figured I would simply just get a call when it was ready. But Nooooo.... After 2 hours later a tech said to me since my oil was too low they could not change the oil because of a liability issue. "???" (That is the point for an oil change... They have to drain it all the way anyway.) I voiced my concerns and he transferred me over to the Store Manager. He just said the same thing... and I said, well I am going to complain about this and his response to me was that they do tons of business and it won't matter. He said he was doing his job, I said your job is to change my oil and his response was F*** Y** and hung up. I have been trying to get a district manager to help me but all the Exec Staff is out and about and my car is still there. UNBELIEVABLE


This report was posted on Ripoff Report on 02/01/2011 01:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tires-Plus/Boca-Raton-Florida-33431/Tires-Plus-The-Worst-Customer-Experience-Ever-Really-Boca-Raton-Florida-689512. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Consumer Voice

AUTHOR: consumer voice - (USA)

Thanks for letting us know about your experience. We would like the opportunity to make this right for you. If you call 1-800-367-3872 or email ConsumerVoice@bfrc.com, we promise to try to fix this!
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#2 Consumer Comment

Interesting

AUTHOR: Cory - (U.S.A.)

Now,the profanity is totally uncalled for. However, I've had my shop for 17 years and have been in another type of business for 28 years and I don't need anyone to tell me what "MY JOB" is. I wouldn't change the oil in your vehicle and assume the liability either. Once in a while, I have someone come into my shop with something that's all jacked up and I just pass on it. It don't make any sense to try and repair something that someone has neglected to the point where I assume any liability by trying to repair it. I'll get blamed for anything that goes wrong in the future. As a matter of fact, there are several customers I refuse to sell to, based on past experience, they will either return everything I sell them or destroy the item, then attempt to return the item as faulty. Just go pick up your vehicle and try and get it done someplace else.
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#3 General Comment

to the author

AUTHOR: Bill d - (U.S.A.)

you sir are truly a jerk off---"i said your job is to change my oil"---you should honestly kill yourself now for being so stupid---who the fu#k are you-----they didn't want to touch your piece of s**t cause it had no oil in it and if they did and it blew up you would blame them for a faulty oil change--i congratulate the manager for saying "f*ck you" to you---and then--like the true d**khead you are--you are now tryin to complain about this manger after you disrespected him-----if i was ever dictator of this country and if this company sent me this report about you i will hang you by your balls from a barbed wire you self centered f**k----if it wasn't for dickheads like you some people wouldn't lose there jobs---if it wasn't for d**kheads like you the world would be better place---if you have a girlfriend she will leave you soon
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