- Report: #1164567
Report - Rebuttal - Arbitrate
Complaint Review: TitleMax
TitleMax6915 e Broadway Blvd Tucson, Arizona USA
TitleMax TMX, TitleMax, TitleBucks, Etc Repossessed Car for $122.00 on a $350.00 Loan- Does Not Comply with laws-SCAM- !! Tucson Arizona
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I have been a valued customer at TitleMax for approximately 5 years and estimate approximately 5-10 separate successful and completed Auto Title Loan Transactions in my Customer File.
3-24-2014- I initiated a New Auto Title Loan with- 1996 Chrysler Town & Country LXI Van. I requested 350.00 to meet my families current hardships and I needed a payment that I was able to pay. They offered me $700.00, I declined offer , and requested $350.00
FAILURES by LICENSEE, AGENTS, and REPRESENTATIVES to PROVIDE "LEGIBLE "LEGAL DOCUMENT of "PLAN TO SELL PROPERTY LETTER", after Repossession, and Unable to Provide ACCURATE INFORMATION regarding the Contracts Terms, Definitions, and Disclosures. I received a letter postmarked 7/12 with intent to sell after 7/21 and the letter was printed and the left side of page is blank and more than 1/2 of the Legal Document is unable to view or read legal details included due to letter was printed with a printer thats cartridge was out of ink and too light to read.
Failure of Licensee' s Agents and Representatives INABILITY to comprehend or explain Basic Legal Disclosures , Provisions, or Legal Terms in the contract and how these terms impact or affect a customers legal rights? (Representative stated that customers do not have any rights once the contract is signed).
Failure of Licensee to assess and review loan documents and utilize tools or resources available to analyze customers file and data in a FAIR or UNIFORM Manner in relation to personal information on file, including customers transaction history before being able to make a decision of this extreme consequence and implementing new and updated policies that had not been previously used and failure to notify current and long time customers of POLICIES, CHANGES, and UPDATES that would REPLACE or OVERRIDE any PREVIOUS OPERATING PRACTICES in the similar format or review and update past transaction policies that were in place and normal and PROCESSES that were replaced and were no longer in EFFECT.
At the time of this loan transaction I was unaware there had been changes in Management , Staff, Procedures, and Policies at this location. I had always had a positive transaction history and excellent service received. New Management Failed to Accurately Review and Assess Customers Files in a Good Faith and Honest Format and Failed to Notify previous customers that normal or regular operating and transaction policies for this location or companies policies and routine practices have changed or are no longer in effect.
The tow truck driver ignored our objections and requests to stop and would not allow us to pay the bill in the morning and said that we would be able to pay them and get it back as soon as the morning. Again he was informing us of the unethical tactics of TitleMax and how they repossess cars for sometimes 50.00 to 100.00 based on 1-2 missed payments. He also stated that there is new Management in charge and the policies have changed and if the Managers do not do their job TitleMax will have them replaced immediately and they will be without a job.
The next morning I called them back and explained the situation and requested different balances and totals to bring account current..
Money Received- $350.00
Amount Past Due if I would have paid 7/10 to bring Current $122.00
Total Amount Owed to Pay Off- $472.47
Repossession Fee- $285.00
Minimum Amount to Redeem $561.18 (3 Month Payment + REPO FEE
Grand Total 7$747.00 Full Payoff Including REPO FEE
I learned that auto title loan companies operating in AZ since the PAYDAY loans were banned now offer "Personal Loans" and instead of pay stubs they use your direct deposit info from a 30 day transaction history from your bank account and the add a auto title or registration as an added form of securing the loan in case you default on your personal loan.
7/23/2014 we paid $747.00 in order to get the car out. They were ready to sell it at auction and were not notifying us of the sale date or location, and they never reprinted the 1/2 blank "Intent To Sell Property" letter after I notified them of the problem and requested another one that was legible.
This report was posted on Ripoff Report on 07/23/2014 11:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/TitleMax/Tucson-Arizona-85710/TitleMax-TMX-TitleMax-TitleBucks-Etc-Repossessed-Car-for-12200-on-a-35000-Loan-Do-1164567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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