• Report: #596073

Complaint Review: Tivo Inc.

  • Submitted: Sat, April 24, 2010
  • Updated: Sat, April 24, 2010

  • Reported By: Alan — Phoenix Arizona United States of America
Tivo Inc.
2160 Gold Street Alviso, California United States of America

Tivo Inc. Invents a Bogus Contract and Charged Me $99.50 for Service to a Broken DVR Alviso California

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I'm writing this because I have just been victimized by a singularly obnoxious rip-off. Tivo makes a nice DVR. They have some good features that the cable company boxes don't have. I have been a customer since 2004, when I bought 2 single channel boxes and a year of service. After 2 years, one failed and I replaced it with a dual tuner version. Due to frequent moves and financial considerations, we have had to have the service interrupted several times over the past 5 years. Last month the remaining single channel box failed. I deactivated the service, thinking that I would buy a new HD version when our finances permit.

Today Tivo charged my debit card $99.50 for the remainder of a one year "commitment" that I never knowingly entered into. Apparently the Terms and Conditions that I had clicked on included a new provision "committing" me to pay for a service to a broken device. I discussed this with a representative and her supervisor. They were adamant that I owed them nearly $100 for service that I cannot use and they would not reverse the charges.

Do not deal with this company. They cannot be trusted.

This report was posted on Ripoff Report on 04/24/2010 12:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tivo-Inc/Alviso-California-95002-2160/Tivo-Inc-Invents-a-Bogus-Contract-and-Charged-Me-9950-for-Service-to-a-Broken-DVR-Alvi-596073. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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