• Report: #1004256

Complaint Review: Tmart

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  • Submitted: Sun, January 27, 2013
  • Updated: Wed, January 30, 2013

  • Reported By: Catherine m — East Hartford Connecticut U.S.A.
Tmart
Internet United States of America

Tmart Misleading product descriptions Internet

*UPDATE Employee: Thanks for your order number.

*Author of original report: Order #22000736

*UPDATE Employee: Would you please offer me your order number?

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Tmart boasts low prices. They are from Hong Kong China. The descriptions are misleading because they are not written in proper English. They mix plural with singular in the description so it is misleading as to how many of each product you will receive. Their customer service attitude was "Please pay attention to the 'package includes' section of the description". The online chat representative basically said "sorry for that" but refused to do anything else.

Be careful when using this site as the poor English makes it difficult to be sure what you are getting!!! If it looks too good to be true it probably is. I was drawn in by the free shipping and low prices.

This report was posted on Ripoff Report on 01/27/2013 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tmart/internet/Tmart-Misleading-product-descriptions-Internet-1004256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Thanks for your order number.

AUTHOR: Sherry ye - (USA)

Dear Catherine ,

Thanks for your order number. I would like to apologize for all inconvenience ,if you had experienced while shopping with us.
Sorry for the inconvenience caused. The SKU: Y00036 only have one . For this issue, I will asked our related staff to correct it. I want to know is the items you received can work well?
To compensate you for this waiting, we decide to offer you a Coupon Code .
You can check it on your e-mail.
Thanks for your support and patience in advance.
If you have any question, please feel free to contact us.

Best regards,
Sherry
CustomerCare@Tmart.com

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#2 Author of original report

Order #22000736

AUTHOR: Catherine m - (U.S.A.)

Sherry,

I already went thru this with your customer support people online. The attitude was "too bad". Your English is so poor it is misleading when you mix plural with singular. That means you put an "s" on the end when you are talking about a single item. Does that help clear it up.

Sincerely,

Unhappy Customer
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#3 UPDATE Employee

Would you please offer me your order number?

AUTHOR: Sherry ye - (USA)

Dear valued customer ,

I would like to invite you to leave your specific order number in your comments, it will help us investigate your issues and contact you to solve your problems. And we will guarantee your rights and interests that you will be compensated fairly.
Thanks for your support and patience in advance.

If you have any question, please feel free to
contact us.

Best regards,

Sherry
CustomerCare@Tmart.com

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