• Report: #1006980

Complaint Review: Tmart.com

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  • Submitted: Thu, January 31, 2013
  • Updated: Fri, February 01, 2013

  • Reported By: juliadawn — Mission British Columbia Canada
Tmart.com
www.tmart.com Internet United States of America

Tmart.com Refund Not Issued. Warning This Is A Sketchy Company , Internet

*Author of original report: Refund finally Issued

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I purchased what I thought was an official Microsoft hard drive for my Xbox and when I quickly realized that's not what I ordered I cancelled my order before it was shipped. It took forever just to actually cancel it after talking via live chat, through emails and calling their joke of a customer service # (an answering machine) They claimed it was cancelled and it was still showing up as not being cancelled. After more chats I could finally see it was properly cancelled. Now I started asking for my refund. I received an email stating to wait 1-2 days and it would show up in my Paypal that the refund process had started. It's day 4 so I took to the live chat again asking where my refund was. The person on the other end claimed that the manager had to issue the refund and only he had the password so I'd have to wait another 24 hours. Since they were on Hong Kong time. I was under the impression based on advertising that they were an American company and I think they like people to think that because they don't want them to know the truth. That all items are from Hong Kong, they're knock offs, and that's where they ship from. Based on the horrible reviews and reports of fraud and refunds not being issued after promising over and over that they will be I have now opened a Paypal dispute and they can respond to me through that. And if need be I'll escalate my claim. If they think they can scam me they're wrong. I have nothing but time to call, email, leave messages on their answering machine and bombard their Facebook page with complaints. And I will do that every day until I get my refund. And I will NEVER shop on there again and I will make sure each and every person I can think knows that this business can't be trusted and that they're a bunch of scam artists.

This report was posted on Ripoff Report on 01/31/2013 05:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tmartcom/internet/Tmartcom-Refund-Not-Issued-Warning-This-Is-A-Sketchy-Company-Internet-1006980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 Author of original report

Refund finally Issued

AUTHOR: juliadawn - (Canada)

I guess the Paypal Dispute really scared Tmart.com because after I opened the dispute I went straight on their live chat on their website and told them that their manager can now reply to me via the Paypal dispute I opened and he can deal with me that way and since apparently he's the only one with the password to issue me my refund he can do that on my paypal dispute and send me a message. The person on live chat told me her guys would give me my refund back on Paypal.

Within half an hour I got an email stating that the dispute was closed and my refund was issued and sure enough it was when I looked on my Paypal account. I guess the whole BS story that the manager is the only one that can issue refunds was not true!! It was another stall tactic. If anyone is getting the run around from this company about refunds and you paid with Paypal don't wait for more excuses just open a dispute, let them know that's what you've done and you'll probably get your money back within the day.
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