- Report: #1140853
Report - Rebuttal - Arbitrate
Complaint Review: Tmobile
Tmobile Lies, does not care about customer service, does not value customers Bellview Washington
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In March I made the switch from Tmobile to another carrier. Prior to making the switch I had called and asked several questions and one being if I am still under contract, which I was then informed that I am no longer under contract. I made some comparisons and decided I will switch to a new provider. I later Find out that I was in fact under contract and responsible to pay the early termination fees. I feel I was deceived and understand that I did sign a contract, but because I was verbally told I am no longer binded by a contract I feel I should not have to pay this fee. I had two months left until my contract was up. I had called and spoke with several representatives on 4/19 and they were not willing to help or listen. I have been a customer with Tmobile for almost 5 years on and off and I am very disappointed in the way I was treated.
This report was posted on Ripoff Report on 04/22/2014 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tmobile-/nationwide/Tmobile-Lies-does-not-care-about-customer-service-does-not-value-customers-Bellview-W-1140853. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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