I am a Tmobile customer because I was a Sun Com customer and received excellent customer service. I continues with Tmobile when I thought they were going to merge with AT&T. That was a fail. now I am stuck. We i renewed my contract I was offered a rate plan that doesn't even exist. for the next 2 months after I kept calling about it when I didn't see the correct plan on my bill. finally I was told it didn't exist and they credits me 6 month of the rate difference, although my contract was for 2 years. Then my phone broke. I had to use my upgrade. The next thing I know I am being billed and additional ten dollars per mth, they said it was becuase when I upgrade I was required to take the newest internet plan. NO ONE told me that when I upgraded, had I know that I wouldve used the insurance on my phone and had it fixed. Then the next month my bill was wrong again and they had changed my rate plan, same thing the next month, finally I filed an online complaint with the FCC. Within a few days the office of the president contacted me, eventually they gave me a credit for all the rate plan mess, but still wouldn't honor the original plan rate I was quoted. All has been good for a few months, then I went to pay my bill thru 611 on my phone, it messed up and sent me to a rep. The rep completed the transaction. She rcvd a msg that said do not reprocess, that their system was down and pymt would be processed when it came up. Well it was...twice!!! It cause me to have other items I paid for returned and took my account into the negative. I call them and ask for them to release one of the charges, They said my financial institution would have to do it, gave me a merchant ID # to give them. This happened to be once before with Mariott, so I know it would have to be Tmobile who s/w the financial institution, but they are so inadequately trained they wouldn't do it. So I called my financial institution and asked what I needed to do..OF COURSE they told me what I already knew. Tmobile would have to contact them , they could do it via fax with specific info and they would release it is 1 to 2 hours, otherwise, I would have to wait 7 days for the duplicate charge to drop off. meanwhile leaving me with no money. I call Tmobile back, sat on hold on and off for over and hour and 15 minutes to just be told they dont have a plan in place to take care of this on the weekend and I would have to wait the seven days, there again, leaving my with no money for 7 days. Needless to day, I have filed another complaint with the FCC. If a co as large as Marriott can take care of a duplicate charge on a cc in a matter of minutes so can TMOBILE. In fact any merchant whose accepts can do it easily. Tmobile associates are not trained, they place uneducated idiots in supervisor positions. when my contract is up me and my 4 lines are out of there.