• Report: #1163436

Complaint Review: Tmobile

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  • Submitted: Sat, July 19, 2014
  • Updated: Sat, July 19, 2014

  • Reported By: Stacia — Aurora Illinois
Tmobile
Enter your address line 1 here Enter your city here, Select State/Province USA

Tmobile Tmobile Prepaid...You may of PRE paid but we like to charge you again as our good bye present to you Naperville, Illinois

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Where do I start? Do I start with all the unessary charges they sneak in,the spotty coverage, the upgrades I never asked for, or the fact it truly is a contract. I have about a bajillion complaints about T-mobile so I left and switched to Verizon Wireless. I was under a PREpaid pay as you go. When I joined the no contract plan, I paid my down payment for my phone as well as prepaid for my first month. I always paid my bills on time. My last payment was on 6/08 to prepay for June I exited my "non-contract" 6/24. 7/11 I get a call from their collections saying I owe them for June. I told them I paid 6/08 for June, they acknowledged that I did in fact make a payment on 6/8 however it was for May. I then explained to them that prepaid means that you have to pay BEFORE you get the service so June would be paid up. So I go through multiple customer servcie reps. Some say it is because I ported my number so I have to pay for July too, even though my service ended 6/24 other reps insisted that I never paid for JUne and that my 7/3 bill is for June. All the reps were extremley rude to me with the exception of one. I understand that I still have to pay for my (very overpriced) phone as I agreed to that but I do not think I should have to pay the $106 for the month of June or July, depending on the service rep I talk to. I am fair, I am reasonable, I pay my bills on time and pay what I owe but I am not open to pay for things just because....


This report was posted on Ripoff Report on 07/19/2014 05:26 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tmobile/Enter-your-city-here-Select-StateProvince/Tmobile-Tmobile-PrepaidYou-may-of-PRE-paid-but-we-like-to-charge-you-again-as-our-good-1163436. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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