Tmobile Thieves Internet, New York

I bought a new phone 11/14/12 a few unexplained events have happened surrounding this phone. First a few days after getting the phone I called Tmobile because it does not charge sometimes unless I take out the battery numerous times and reinstall. One night I was talking with my brother the phone started blinking a white screen with colored lines running through the screen this went on for approx 2 hours. Finally after taking the battery about 20 times turning the phone on off it turned back on. The battery was half charged so there was no reason for the phone to just shut off. About 2 weeks after purchasing the phone I get an email that says someone tried to charge approx $368 at some catalog online. Interesting enough it was on my Amazon Visa the only place I used this card was at the Tmobile store  because I wanted the Amazon points. The card was in my wallet never lost!!! I went to Tmobile on 1/11/13 and spoke with George he promised a replacement phone would arrive by 1/15/13 today is 1/18/13 still no phone. I called Tmobile they told me they cannot help me because this is not a real Tmobile store where I bought the phone. Oh and they told me there is no record of me ever purchasing this phone. And to top it off Tmobile is charging me $8 monthly for phone insurance but tonight they told me I cannot use the insurance because the PHONE WAS NOT PURCHASED AT A TMOBILE STORE!!! 3476 MAIN ST BUFFALO, NY 14214 This is the address and when you drive up it has a pink Tmobile sign, the employee say "welcome to tmobile" and it has the same decor as other Tmobile stores yet Tmobile says I did not purchase the phone in a Tmobile store!!! So I am stuck with a phone I paid $327 for that might or might not charge! I have been with Tmobile for over 10 years, but by the end of next week I will be with another carrier. LOL this is the funniest part when I called I asked to speak with a supervisor when I asked her name she told me "Lovely N"she would not give me a last name like I was going to fly to China to find her!!!Good luck if you purchase a phone with Tmobile.