- Report: #794367
Report - Rebuttal - Arbitrate
Complaint Review: Tmobile
TmobileInternet United States of America
Tmobile collecting my money while i have no service in my home, Internet
*Consumer Comment: You think people aren't allowed to move and ask for same coverage
*Consumer Suggestion: Tips on how & when to fight T-Mobile
*Consumer Comment: Wait
A business' first
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Who builds a building in a way to block cell phone service? As the problem persisted, then they said i had an out-dated sims card on my blackberry and i needed the "new" card. This of course didnot work. Then they stated that I can manually go into setting and look for a mobile network that will allow me to "tap" in and get a signal. Again it did not work. Finally the decided to send a technician to check the area out to see what the problem was. When i called them to find out what the report stated they said that they did not have the money in their budget to send a technician to check the towers in the area. I was like how do you not have money when you guys make millions a year. R u serious? .
Another rep told me we will credit your account accordingly due to your hardship. I am still waiting for that credit. I contacted the main office to speak to a Liza Gonzales who to this day had never returned a phone call. I asked to be let out of the contract to get a company who works in my area. I explained me and my wife have a new born son and i need to get in contact with her and with me in case of an emergency. Nothing. I tried filing a complaint with the BBC and nothing. I am stuck with these idiots until my contract runs out. Tmobile are crooks.
This report was posted on Ripoff Report on 11/02/2011 08:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tmobile/internet/Tmobile-collecting-my-money-while-i-have-no-service-in-my-home-Internet-794367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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