• Report: #794367

Complaint Review: Tmobile

  • Submitted: Wed, November 02, 2011
  • Updated: Sat, February 04, 2012

  • Reported By: Ridtheworldoftmobile — Bronx New York United States of America
Internet United States of America

Tmobile collecting my money while i have no service in my home, Internet

*Consumer Comment: You think people aren't allowed to move and ask for same coverage

*Consumer Suggestion: Tips on how & when to fight T-Mobile

*Consumer Comment: Wait

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My name is Angel from Bronx, New York. 2 years ago i moved into Co-op city in the bronx. When i moved there i noticed that I was not getting any cell phone service in my home. I contacted T-mobile from my job and informed them of my situation. from the beginning they began "checking" the area for coverage. They stated that i was in an excellent coverage area and didnot know why i was not getting any service. They stated that it could be the building where i live due to some building being structured in a way that blocks service. I stated that all my friend who have difference carriers were able to recieve service perfectly in my home. There answer did not make sense.

Who builds a building in a way to block cell phone service? As the problem persisted, then they said i had an out-dated sims card on my blackberry and i needed the "new" card. This of course didnot work. Then they stated that I can manually go into setting and look for a mobile network that will allow me to "tap" in and get a signal. Again it did not work. Finally the decided to send a technician to check the area out to see what the problem was. When i called them to find out what the report stated they said that they did not have the money in their budget to send a technician to check the towers in the area. I was like how do you not have money when you guys make millions a year. R u serious? .

Another rep told me we will credit your account accordingly due to your hardship. I am still waiting for that credit. I contacted the main office to speak to a Liza Gonzales who to this day had never returned a phone call. I asked to be let out of the contract to get a company who works in my area. I explained me and my wife have a new born son and i need to get in contact with her and with me in case of an emergency. Nothing. I tried filing a complaint with the BBC and nothing. I am stuck with these idiots until my contract runs out. Tmobile are crooks.

This report was posted on Ripoff Report on 11/02/2011 08:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tmobile/internet/Tmobile-collecting-my-money-while-i-have-no-service-in-my-home-Internet-794367. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

You think people aren't allowed to move and ask for same coverage

AUTHOR: Kansasworkers - (United States of America)

A person can move anywhere they please, but he reported change of address,
and talked with the company to update his information to new address, they falsely,
stated still coverage area, when he had none.  The company gave him a new Sim card,
to see if that caused the problem, as he stated nothing.  Contract shows they have to
provide a service.  This woman has no clue what she is talking about, people move
often especially military families.  Contact the FCC, if you haven't, I did, when they
didn't credit my account for monies they cashed on my card. They have a responsibility
to the consumer as well.
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#2 Consumer Suggestion

Tips on how & when to fight T-Mobile

AUTHOR: rmnt - (United States of America)

If you feel T-Mobile somehow has not honored its contract, you can file with your state's Attorney General to assist you.  You should also file a complaint with the FCC (www.fcc.gov). 

However, if you choose to fight T-Mobile, I can tell you they fight dirty.  You are in store for series of harassing phone calls, misleading information to outright lies about the status of your account, and "supervisors" who seem to have no more authority then the original service clerk who yell and berate you.

If you don't feel T-Mobile forced you to move outside of their service area, why not try switching to another company?  Credo Mobile will buy off your contract with T-Mobile up to $350.  (Truth in advertising, I am a Credo customer for this reason, although I've only been with them for 4 months, so I can't gauge their service in the long run).

If you do choose to fight T-Mobile, see if there is a clause in your contract about access to service.  When I had ATT and traveled in Canada they refunded months where I didn't have access to service.

I would also record every interaction you have with T-Mobile including names and topics discussed.  Record the calls if possible.  You do need to notify them that you will record the calls, but they will hang up on you if you tell them over the phone, so mail them a certified letter to T-Mobile Customer Relations, PO Box 37380, Albuquerque, NM 87176-7380.  Remember you legally just need to notify them, you do not need their consent to record.

Good luck, you'll need it.
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#3 Consumer Comment


AUTHOR: Ashley - (U.S.A.)

So you sign up for cell phone service and it works just fine. Then you move and it doesn't work in the new apartment and they are ripping you off somehow? Did T-mobile make you move somewhere that your service would be poor? I don't see why they should let you out of the contract, its not their fault you moved somewhere your phone won't work properly. Also, just because your friends have service on other carriers doesn't mean you will. They are using different cell towers to connect on different networks. Do you have any friends wth t-mobile that can use a phone in your apartment? Also, it can be costly to do what you are asking. if you are the only customer in the area with a problem, it would be expensive to have someone spend a lot of time checking signal in the area. Could it perhaps just be the phone you are using? I know I had signal troubles on an old flip phone, and when I upgraded the problems went away.
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