• Report: #195549

Complaint Review: Tobacco 4 Less

  • Submitted: Thu, June 08, 2006
  • Updated: Thu, September 29, 2011

  • Reported By:Omaha Nebraska
Tobacco 4 Less
4108 Dodge Omaha, Nebraska U.S.A.
  • Phone: 402-551-0111
  • Web:
  • Category: Racists

Tobacco 4 Less ripoff discrimination and physical threats went ask to file a report Omaha Nebraska

*Consumer Comment: RE: Alvis

*Consumer Comment: Cricket

*UPDATE Employee: Solution

*Consumer Comment: Brilliance Prevails

*UPDATE EX-employee responds: Racism???

*Consumer Suggestion: Not Racists...

*Consumer Comment: They Hire Illegal's

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I PURCHASE A CRICKET PHONE HOWEVER THE PERSON SELLING THE PHONE DIDNT EXPLAIN THE SERVICES TO ME SHE SPOKE BROKEN ENGLISH AND WAS HARD TO UNDERSTAND I LOST ALL EXTRAS ON THE CRICKET PHONE AND I ASK THE CRICKET OFFICE FOR A REFUND AND THEY TOOD ME TO GO TO THE STORE THAT I PURHASE IT FROM THE MANAGER TOOD ME NOT TO FILE A REPORT BECAUSE NOTHING WILL COME FROM THIS I WROTE DOWN THE STORE INFORMATION FROM THE LISENCE ON THE WALL AND HE SAID THAT I WAS THREATING HIM I TOOD HIM THAT I WAS REQUEST BY CRICKET THAT IF I HAD A COMPLAIN TO GET THIS INFO HE TOOD ME YOU FING NI**ER IF YOU DO LEAVE MY STORE I WILL F YOU UP

IN THOSE WORDS HE SAID SO LOUD THAT ALL OF THE BLACK IN THE STORE LEFT HE SAID THAT IF I CALL THE POLICE THAT HE WOULD SAY THAT I TRESSPASSING THE THING IS THAT WHILE HE WAS TALKING I WAS RECORDING HIM ON THE CRICKET PHONE WORD FOR WORD WITH WITNESSES I AM A SMALL BUSINESS MAN MYSELF AND WOULD LIKE TO SUE AND GET THE REFUND FROM THIS CRICKET PHONE AND SWTOP SERVICE WITH THIS COMPANY ANY ADVISE

Alvis
Omaha, Nebraska
U.S.A.


This report was posted on Ripoff Report on 06/08/2006 08:05 PM and is a permanent record located here: http://www.ripoffreport.com/r/Tobacco-4-Less/Omaha-Nebraska-68114/Tobacco-4-Less-ripoff-discrimination-and-physical-threats-went-ask-to-file-a-report-Omaha-195549. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

RE: Alvis

AUTHOR: Darla - (United States of America)

Great standpoints and truths Alvis. I have NEVER had or seen any of what he is saying happen and I am a constant Tobacco and Phones for Less customer as well as a long standing Cricket customer.
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#2 Consumer Comment

Cricket

AUTHOR: Darla - (United States of America)

You are claiming racism when this store services EVERYONE no matter of race or origin. They provide prompt and courteous service to any and all who enter. If you come into the store with an attitude they still work with you as if you were nice.
 
You talk about racism yet you are degrading an employee for having broken English which in it's self is nothing but racism on your part. 

I use this store every month for bill pay or tech support for my phone and NEVER have I seen anyone threatened. For you to say this is slanderous at least.

If you don't like Cricket go get a phone somewhere else. It's not going to hurt their business.
 
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#3 UPDATE Employee

Solution

AUTHOR: Officer - (USA)

Alvis,

From your report it looks like you were trying to get a refund for the product (phone) after the 30 days return period. Both companys' (Cricket and Tobacco&Phones4Less)  exchange/return policy clearly states that any phone can be returned only within 30 days and 30 min of talking time in the original package. If one of those conditions is not met, customer is not qualified for cash back.

As for the "racist statements" you claimed to record, it is hard for me beleive in. However you had all rights to go to the court or at least contact corporate management at 72&Dodge St. to take care of the issue. As a TFL's long-time employee I can assure you would not see that sales person at the store any more.
Based on the fact that no measures were taken, I assume this report is nothing more but an attempt to use racial question as a tool to pressure company into giving you some free products or an extra compensation you are not qualified for.
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#4 Consumer Comment

Brilliance Prevails

AUTHOR: Lauren - (United States of America)

I have multiple comments regarding this. First the person who is complaining about the service, and to the person who says they hire illegals. I can assure they do not. My brother in law worked there, and in NO WAY are any of the individuals working at Tobacco and Phones 4 Less illegally in this country. I would like to see proof of this. And I do not believe for a second, that anyone made any racial comment to you what-so-ever. I know all of the people there, and they are kind people. And by the way, THEY spoke broken English? Learn how to spell, you're the one who sounds ignorant.
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#5 UPDATE EX-employee responds

Racism???

AUTHOR: Terry - (United States of America)

     I used to work for Tobacco and Phones 4Less and I have to say your story shocked me. If you could not understand the salesperson during the purchasing process, why you did not ask to get help from somebody else. As I know all their stores have two american employees in every shift. But once you bought a phone you agreed to all conditions. To get any kind of rewards of Cricket you probably had to fill up and send a sheet that can be accessed online. You really can not blame associates for following the policy if they refused to give you refund at the spot.


   Regarding racism issues, that doesn't sound like a true story at all. That company has 70% of African-American customers. It is just not beneficial for them to spoil the reputation because of one phone. I have never heard anybody saying nothing even close to that.  When we were getting training the first thing we got taught is "Customer First".

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#6 Consumer Suggestion

Not Racists...

AUTHOR: Natalie - (U.S.A.)

I know almost every single person that works at the Tobacco 4 Less stores. I think that while you were there purchuseing the phone, and when you could not understand the lady, you should have asked to speak to someone else. That way the problem could have been avoided alltogether!
If you happened to be at the 41st and Dodge store, you are correct, there are a few Tajik's that work there who are difficult to understand, next time you go there (if you decide to go back) ask for Jon. He is the manager there and is very helpfull. There are a few people that work there who claim to be the manager and aren't. They just say that so that they don't have to go through the trouble of having to call the manager and ask him what to say or do.

Also the stores on 90th and Maple, and 72nd and Military have mostly Americans who work there and are obviously more easy to understand.
Hope this helps.
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#7 Consumer Comment

They Hire Illegal's

AUTHOR: Anonymous - (U.S.A.)

To whom it may concern,

I have first hand knowledge that this company intentionally and willingly hires illegal aliens, mostly visa overstayers. 4108 Dodge St employes many women from turkmenistan, tagikistan, and others in that region. This company pays them under the table. I personally knew someone who worked there and was told many things about this company. I wish there is something I could to do stop them.

Now, there business is expanding and remodeling at record speed. I know that it has to do partly because of there use of cheap labor.


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