• Report: #406339

Complaint Review: Together Dating Service

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  • Submitted: Tue, December 30, 2008
  • Updated: Thu, February 19, 2009

  • Reported By:Austin Texas
Together Dating Service
613 NW Loop 410 # 195 San Antonio, Texas U.S.A.

Together Dating Service When judged by the standards of the average person TOGETHER DATING SERVICE is not an ethical or moral company. San Antonio Texas

*Consumer Comment: NO WAY IN HELL I AM GOING TO USE THIS OR RECOMMEND IT TO MY SINGLE FRIENDS!

*Consumer Comment: COPY of "Together's Attempt to Resolve" Letter Received on Feb. 11, 2009

*Consumer Comment: COPY of "Together's Attempt to Resolve" Letter Received on Feb. 11, 2009

*Consumer Comment: COPY of "Together's Attempt to Resolve" Letter Received on Feb. 11, 2009

*UPDATE Employee: Together's Attempt to Resolve

*Author of original report: Together Dating Service

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I found this dating service or I should say they found me when I signed up for a trial membership with Christian Caf. Within a week I received a phone call from Together Dating Service in San Antonio. For whatever reason, I decided to drive to San Antonio just to talk to them and find out about there service.....well the rest of my story is just about the same as everyone else. After spending about 2 to 3 hours meeting with the counselor she convinced me to sign up with them because; they did background checks on everyone before they would match someone which was much safer than the internet; the counselor shared personal information about herself and her family, her sister was matched with a great guy; she kept telling me how great I was and how excited she was because she had several men she would like to match me with (rancher with lots of money, a successful businessman, etc.) When I hesitated about signing the contract, the counselor said I thought you like the service.why would you want to use the internet when it's not safe, what's wrong, etc. etc. So, against my better judgment I did like everyone else on this site, I signed the contract. This was around 5:30pm on a Saturday evening.

As soon as I left their office I knew I had made a mistake so when I got home I called and left a message stating that I wanted to void the contract and requested they credit my CC account. Since it was after office hours, I also followed up with an email to make sure they received my request.

I then decided to research their service and found that I made a big mistake by trusting and believing this company. I also found out that during the last Legislative Session REPRESENTATIVE EDMUND KUEMPEL FILED a BILL RELATING TO THE CANCELLATION OF a DATING SERVICE CONTRACT. HB 2623 was referred to the Senate Committee on Business & Commerce and is currently pending their approval. The EFFECTIVE DATE OF HB 2623 is SEPTEMBER 1, 2007. If anyone wants to find out more about HB 2623 go to TEXAS LEGISLATURE ONLINE and SEARCH FOR HB 2623. I plan to contact Representative Kuempel and the Members of the Business and Commerce Committee (see a list of members below)
SENATE COMMITTEE on BUSINESS & COMMERCE
Members: Sen. Troy Fraser; Sen. Chris Harris; Sen. Kip Averitt; Sen. Kevin Eltife; Sen. Craig Estes; Sen. Kyle Janek; Sen. Eddie Lucio, Jr.; Sen. Leticia Van de Putte; Sen. Kirk Watson

You can also file a complaint online with the Attorney General Consumer Protection Division at www.oag.state.tx.us/consumer/complaint.shtml or you can contact them at Office of the Attorney General, Consumer Protection Division, P. O. Box 12548, Austin, TX 78711-2548 and with the BBB.

My attorney mailed a letter to Jeanette Weisberg, Member Services Director requesting a refund. Mr. Weisberg responded to my attorney and stated that I did cancel my contract in the time allowed EXCEPT for the fact that they had sent me 2 matches via email. He then stated the contract states it cannot be cancelled after receiving a match. They NEVER sent me any matches by email, snail mail, telephone or any other means. As I told my attorney, since I requested my contract be canceled within 2 or 3 hours after leaving their office after 5:30pm on a Saturday evening I find it extremely hard to believe they could have completed a background check on me and then emailed me 2 matched before 8:30 pm Saturday night.

I have been trying for over six months to resolve this with Together without filing a suit but it does not appear that this is going to happen so I plan to file a suit after the first of the year. If anyone has any suggestions on how we can contact each other so that maybe we could join forces, please let me know. I am willing to help anyone or do whatever it takes to keep this from happening to other people.

Jenny
Austin, Texas
U.S.A.


This report was posted on Ripoff Report on 12/30/2008 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Together-Dating-Service/San-Antonio-Texas-78216-5502/Together-Dating-Service-When-judged-by-the-standards-of-the-average-person-TOGETHER-DATING-406339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

NO WAY IN HELL I AM GOING TO USE THIS OR RECOMMEND IT TO MY SINGLE FRIENDS!

AUTHOR: Joe - (U.S.A.)

ACTUALLY, I THINK THAT EVERY RELATIONSHIP SITE ON THIS INTERNET IS A RIP OFF!

I HAVE FOUND THAT MOST OF THEM DO NOT CHECK AND SEE IF THE PEOPLE ARE MARRIED, HAVE A CRIMINAL HISTORY --INCLUDING A HISTORY OF FAMILY VIOLENCE AND ABUSIVE RELATIONSHIPS WITH THEM AS THE AGGRESSOR, ETC. & ETC.

I FOUND THAT ALL THAT MOST OF THEM CARE ABOUT IS THE MONEY AND THEY HAVE THE SORT OF CLIENTELE I WOULD CALL "LOSERS."

THESE ARE PEOPLE WHO THINK ALL THEY HAVE TO DO IS SNAP THEIR FINGERS AND THE PERSON OF THEIR DREAMS WILL BE BROUGHT TO THEM BY A DATING SERVICE. I DON'T LIKE THESE KIND OF PEOPLE... WE ARE DEALING WITH HEARTS AND MINDS AND SOULS NOT JUST A CONVENIENCE...

THERE IS A REASON THESE PEOPLE CAN'T FIND A SPOUSE...OR KEEP ONE.

YUPPIES USE THESE MATCH MAKER SERVICE AND I WOULD RATHER BE IN HELL THAN BE IN THE SAME ROOM WITH THE YUPPIE!

THEY ARE THE ONLY ONES WHO CAN AFFORD THE EXORBITANT FEES.

I WANT TO HAVE A VERY GOOD IDEA OF WHO I AM BEING SET UP WITH AND EVEN IN THE BEST MATCH, SOMETIMES THERE ARE UNPLEASANT SURPRISES!

THE BEST MATCHMAKERS, BELIEVE IT OR NOT, ARE YOUR FRIENDS, FAMILY AND EVEN YOUR CLERGY -- ESPECIALLY IF THEY ARE JEWISH BECAUSE IT IS CONSIDERED A MITZVAH TO BRING A COUPLE TOGETHER IF THEY ARE HAPPY AND ESPECIALLY IF THEY HAVE CHILDREN.

YOU CAN NEVER BE TOO CAREFUL THESE DAYS.

I ALWAYS DID A CRIMINAL HISTORY CHECK OF EVERYONE I EVER CONSIDERED GOING OUT WITH INCLUDING AN OUTSTANDING WARRANT CHECK.

GOOD LUCK IN YOUR SPOUSE HUNTING!
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#2 Consumer Comment

COPY of "Together's Attempt to Resolve" Letter Received on Feb. 11, 2009

AUTHOR: Jenny - (U.S.A.)

2/18/2009..
First, I will not dignify Together's Attempt to Resolve response by addressing any of their half truths. I am confident that once anyone reads the other complaints on this site that will speak for itself concerning Together's business practices. I will however agree with the statement this Client does not have an issue with the quality of her matches because there were NEVER any matches made.

The first email I sent to Together was at 8:47 p.m. requesting the contract signed at 4:10 p.m. be canceled and the charge to my credit card be reversedthis was sent as a follow-up to the phone call I made earlier that same evening. In the email, I stated, My decision is based on the results of extensive research on Together Dating, The Right One, Pacific High, Lully's Inc, and Lawberg Inc. along with the results of the BBB reviews.

The only written offer I have received from Together Dating Service was sent to me on February 11, 2009, which was after I posted a complaint on Rip-Off. As you can see, their substantial refund comes with the condition that I remove all complaints, etc. I have very strong beliefs concerning the basic principles of right and wrong and by accepting this offer, I feel that I would be compromising my beliefs. Therefore, I have not responded to their offer because what I would be doing in a sense is selling my beliefs for $2000 and Together Dating Service would be keeping $2,695.00 for doing absolutely nothing. As far as their offer to continue servicing my membership, you can not continue doing something you never did!........... Below is a copy of the offer I received from Jeanette Weisberg via email on February 11, 2009.

Per our conversation on February 5, 2009, as a show of good-faith and customer service, Together is willing to provide you a refund of two thousand dollars ($2,000.00) of your membership fee, and continue to service you as a member.

Upon signed acceptance of this offer, you agree to remove any/all complaints about Together/The Right One that you have posted on the internet. As a condition of this agreement, you waive your right to any additional refunds/credits of your membership fee. You also agree not to post any other complaints, or make any other attempts to cause harm to the reputation of our company, including but not limited to, complaints to the Better Business Bureau or any media sources.

I hope you will accept this offer and allow us to assist you in the achievement of all of your relationship goals.

If you have any further questions, please call me at (210) 979-2550.

Thanks,
Jeanette Weisberg
Regional Director
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#3 Consumer Comment

COPY of "Together's Attempt to Resolve" Letter Received on Feb. 11, 2009

AUTHOR: Jenny - (U.S.A.)

2/18/2009..
First, I will not dignify Together's Attempt to Resolve response by addressing any of their half truths. I am confident that once anyone reads the other complaints on this site that will speak for itself concerning Together's business practices. I will however agree with the statement this Client does not have an issue with the quality of her matches because there were NEVER any matches made.

The first email I sent to Together was at 8:47 p.m. requesting the contract signed at 4:10 p.m. be canceled and the charge to my credit card be reversedthis was sent as a follow-up to the phone call I made earlier that same evening. In the email, I stated, My decision is based on the results of extensive research on Together Dating, The Right One, Pacific High, Lully's Inc, and Lawberg Inc. along with the results of the BBB reviews.

The only written offer I have received from Together Dating Service was sent to me on February 11, 2009, which was after I posted a complaint on Rip-Off. As you can see, their substantial refund comes with the condition that I remove all complaints, etc. I have very strong beliefs concerning the basic principles of right and wrong and by accepting this offer, I feel that I would be compromising my beliefs. Therefore, I have not responded to their offer because what I would be doing in a sense is selling my beliefs for $2000 and Together Dating Service would be keeping $2,695.00 for doing absolutely nothing. As far as their offer to continue servicing my membership, you can not continue doing something you never did!........... Below is a copy of the offer I received from Jeanette Weisberg via email on February 11, 2009.

Per our conversation on February 5, 2009, as a show of good-faith and customer service, Together is willing to provide you a refund of two thousand dollars ($2,000.00) of your membership fee, and continue to service you as a member.

Upon signed acceptance of this offer, you agree to remove any/all complaints about Together/The Right One that you have posted on the internet. As a condition of this agreement, you waive your right to any additional refunds/credits of your membership fee. You also agree not to post any other complaints, or make any other attempts to cause harm to the reputation of our company, including but not limited to, complaints to the Better Business Bureau or any media sources.

I hope you will accept this offer and allow us to assist you in the achievement of all of your relationship goals.

If you have any further questions, please call me at (210) 979-2550.

Thanks,
Jeanette Weisberg
Regional Director
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#4 Consumer Comment

COPY of "Together's Attempt to Resolve" Letter Received on Feb. 11, 2009

AUTHOR: Jenny - (U.S.A.)

2/18/2009..
First, I will not dignify Together's Attempt to Resolve response by addressing any of their half truths. I am confident that once anyone reads the other complaints on this site that will speak for itself concerning Together's business practices. I will however agree with the statement this Client does not have an issue with the quality of her matches because there were NEVER any matches made.

The first email I sent to Together was at 8:47 p.m. requesting the contract signed at 4:10 p.m. be canceled and the charge to my credit card be reversedthis was sent as a follow-up to the phone call I made earlier that same evening. In the email, I stated, My decision is based on the results of extensive research on Together Dating, The Right One, Pacific High, Lully's Inc, and Lawberg Inc. along with the results of the BBB reviews.

The only written offer I have received from Together Dating Service was sent to me on February 11, 2009, which was after I posted a complaint on Rip-Off. As you can see, their substantial refund comes with the condition that I remove all complaints, etc. I have very strong beliefs concerning the basic principles of right and wrong and by accepting this offer, I feel that I would be compromising my beliefs. Therefore, I have not responded to their offer because what I would be doing in a sense is selling my beliefs for $2000 and Together Dating Service would be keeping $2,695.00 for doing absolutely nothing. As far as their offer to continue servicing my membership, you can not continue doing something you never did!........... Below is a copy of the offer I received from Jeanette Weisberg via email on February 11, 2009.

Per our conversation on February 5, 2009, as a show of good-faith and customer service, Together is willing to provide you a refund of two thousand dollars ($2,000.00) of your membership fee, and continue to service you as a member.

Upon signed acceptance of this offer, you agree to remove any/all complaints about Together/The Right One that you have posted on the internet. As a condition of this agreement, you waive your right to any additional refunds/credits of your membership fee. You also agree not to post any other complaints, or make any other attempts to cause harm to the reputation of our company, including but not limited to, complaints to the Better Business Bureau or any media sources.

I hope you will accept this offer and allow us to assist you in the achievement of all of your relationship goals.

If you have any further questions, please call me at (210) 979-2550.

Thanks,
Jeanette Weisberg
Regional Director
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#5 UPDATE Employee

Together's Attempt to Resolve

AUTHOR: Manager - (U.S.A.)

First, it must be stated that from the beginning of this Client's membership, Together has made numerous attempts to resolve her issues. Our Clients' happiness and satisfaction with the services provided by our company is our utmost concern. With that being said, this Client does not have an issue with the quality of her matches or the quality of the service provided her by Together; she has an issue with HER decision to join our membership.

On one hand Jenny states in her ROR complaint that she signed up for a trial singles' membership on an internet site, but then, in an effort to minimize her true seriousness about coming to our office, says, "For whatever reason, I decided to drive to San Antonio (almost 90 miles)...to find our what their service." Jenny, like all of our Clients, came to Together in the hopes of finding a solution to her dating needs. Contrary to her complaint, did not spend 2-3 hours with her counselor before being convinced to join; Jenny's appointment with our company was at 2:45 and she made the decision to join our service at 4:02pm. Jenny only met with her counselor for a little over 1 hour before SHE made the decision to join our service; the time on her credit card slip proves this. Approximately 8 minutes later, Jenny chose to upgrade her membership to a larger one; so when she says in her complaint that she "hesitated to sign the contract", or "against my better judgement", she uses these phrases to minimize the fact that this was truly her decision to join, and one that she made eagerly and confidently.

Jenny did send an email requesting to cancel her membership and our staff made it a top priority and quickly called her to address her concerns. In the spirit of goodwill and customer service, Together immediately offered Jenny a refund of one-half of her membership fee AND continued use of her membershihp. On June 24, 2009, Jenny sent Together an email (on file in our office) asking if we would reduce the amount a little more and she would come in that Thursday to sign a new contract. This email made Together realize that Jenny's issues were NOT about complaints she had read about our company, they were about her desire to get the price reduced as much as possible. Regardless, Together continued to honor its offer to her, but Jenny would not sign a standard release stating that she would not dispute the remainder of her membership fee.

To this date, Together is willing to provide Jenny a substantial refund AND continue to service her membership. This offer has been made to her in writing and we are awaiting her response.
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#6 Author of original report

Together Dating Service

AUTHOR: Jenny - (U.S.A.)

I will be filing a claim against Together Dating Service in small claims court in San Antonio.....I will post the court date on this site as soon as it is scheduled.
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