- Report: #1144970
Report - Rebuttal - Arbitrate
Complaint Review: Tonaderm
How to Get Your Money Back From Tonaderm This company is a fraud! Fight back and get your money back! Wilmington, Delaware, Greenville, South Carolina Internet
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This company is a fraud. They sell you a tiny bit of face cream for $4.99 and tell you that you have 14 days to decide whether you want to order more. They set their 14-day time frame from the time you order the cream, at Eastern Daylight Time in Greenville, SC, and then charge your card for another shipment at midnight on the 13th day based on Greenwich Mean Time, which means that they are into another day. When you call on the 14th day to cancel, they tell you it's too late because they have already charged your card and they can't refund your money. That's when you find out they are charging you more than $90 for that tiny bit of cream you have already paid for. And they will tell you the terms are on their website,and you should have read it. But their terms on the website are in doublespeak and so obfuscating that the customer cannot discern their meaning. You don't find out until they have charged your card that the way you are reading the terms and the way they are applying the terms are different. And you are stuck paying over $100 for a tiny bit of cream that is no better than what you can buy at the drugstore.
But there is a way to fight back. Dispute the charge on your credit or debit card and ask for a new card if you have used your debit card, so they cannot make further charges, and then write your State Attorney General, and the AGs for Delaware and South Carolina, where this company has physical plants. Make a formal complaint and make it loud and clear. This company does not want their deceptive business practices known and they don't want the State Attorney General to tell them they cannot do business in their state. Nor do they want to be put on a list of businesses to avoid in their state. You are not powerless: fight back!
This report was posted on Ripoff Report on 05/08/2014 04:14 AM and is a permanent record located here: http://www.ripoffreport.com/r/Tonaderm/internet/How-to-Get-Your-Money-Back-From-Tonaderm-This-company-is-a-fraud-Fight-back-and-get-your-1144970. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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