5 Years ago I inherited a storage unit from my father, the place is quite a distance from my home. My father didn't leave very much behind in terms of funds/inheritance. I have been trying very hard to pay off the remainder of his bills, with very little help from the business's involved.
This place said they would work with me, understood my financial situation but refused over and over to either reduce their rate or cancel some of their fees. In all honesty I did get behind in the rent, however by the time I was finally able to get them paid off and the items removed they would not budge on removing their late fees - and we aren't talking small change we are talking about $800 in fees. The owner (who I never met in person nor wish to do so) was always arrogant and and extreme "jerk". Even when I paid them off and the money cleared my bank and I traveled to assess the storage unit they almost refused to not let me in. I had to go online and prove to them through my bank that I had indeed paid them -then they had to get their accountant involved and the Girl they have running the place was completely clueless as to how to verify money in a bank or anything. Obviously they gave this manager no power at all because she had to call for every detail.
I am pretty sure this company knew what items were in my unit otherwise they wouldn't have tried to take the contents from me twice. When I finally got my stuff out I found that the roof leaked and sprayed rust onto lots of stuff - but that aside I just wanted to get out and have nothing more to do with this place!
If you want a decent christian place to store your stuff at? go elsewhere