I contacted Sara at Top Bridal Dress to confirm the color of the picture of a Maggie Sottero dress the company offered. At NO time was I told that I was going to be receiving a replica of the dress made to their own liking and color. I confirmed with Sara the dress color located on the picture of it being a diamond white and the dress is a very bright white. The picture showed the dress with the top of the dress with crystals. The dress I received was ivory and with plastic pearl applique and fake plastic crystals totallying 12. When I contacted the person Sara who helped me. She said that my dress was unique and the dress color I received was their diamond white, if I wanted a white dress like the picture I should have ordered white. Who would of thought that by ordering diamond white that I was getting diamond ivory. After several emails and phone calls later, due to the company being based in China and not in Wisconsin, USA as they would like the consumer to think they are. [continued below]....
..... I was offered they would make me a new dress, however they wanted me to pay 260 for another one, even though this was their error. I was then offered to have it made for 200. After finally getting a hold of Sara at 11pm California time and arguing on the phone for 2 hours and telling her I was going to file a complaint and being told I dont think this is a good idea to solve the problem, she then asked for 45 dollars more to make the dress for free and I pay for the 45 dollar rush fee. Continuing to email my dress photos back and forth, as well as the copyright picture the company stole, she then told me she had talked to me for too long and she can't make the decision unless I pay the 45 dollar rush fee and she would have to talk with someone else and email me back the answer of whether or not she would be able to have a dress made for me after all. Unbelievable, first they steal a copyright, send a cheap version, and then try to blame it on the customer and ask for more money.