• Report: #347161

Complaint Review: Top Gun Promotions, Inc.

  • Submitted: Thu, July 03, 2008
  • Updated: Thu, November 19, 2009

  • Reported By:Tucson Arizona
Top Gun Promotions, Inc.
2424 East Broadway Boulevard Suite 202 Tucson, Arizona U.S.A.

Top Gun Promotions, Inc. Absolute Ripoff & Miserable Experience with Top Gun Tucson Arizona

*REBUTTAL Owner of company: Please Contact us for additional cust service

*REBUTTAL Owner of company: Part of the Promotion

*Consumer Comment: Con Artists at Top Gun Promotions

*REBUTTAL Owner of company: We will make it right for you.

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In November 2007, we had a door-to-door salesman come to our house selling Auto Care Super Saver cards. The card was $80 (due right then) and had services including 5 free oil changes and multiple discounts for other auto services to a local auto shop. It had a big note on the front claiming it was an over $800 value. We thought this seemed like a good idea, but were worried that once we locked into it, we couldn't get out. The salesman informed us that we had 3 days to cancel it if we changed our minds.

Realizing 3 days was not a long time, especially since we bought the card on a holiday weekend, my husband took the card in to get an oil change on the 1st business day after the card was purchased to the Big O Tire that would redeem the card. After the oil change, the manager punched the card and told my husband he just needed an $8 service fee to be paid. My husband refused saying that there was no such fee listed on the card. The manager and my husband got into a yelling match and he would not give him the car keys. It was only when the manager saw other customers starting to leave the store because they were uncomfortable that he finally gave in and let my husband leave with no fee.

For the next 3 days, his car leaked oil. When we took it to another place to check it out, they said the cap was not put on tightly. It was tightened and the oil topped off, with us paying $12 out of pocket.

We called Top Gun and told them of the experience and that we wanted a refund. It took over 2 weeks and multiple phone calls to get anything accomplished. At first, they were not going to do anything for us, but other customers started calling in to complain about the same Big O manager, so they said that since we werent the only ones to complain about him, they would give us a new card. It took almost 8 weeks, and two reminder calls from us to them, for the new card to be mailed to us. The new card was to a place farther away from our home (about a 30 minute drive), and located next door to a XXX adult bookstore. Not exactly what I had envisioned, but we figured that there was not much we could do about it they only have cards to certain places.

I took my car in for an oil change, and after hearing the wait was almost 3 hours that I could not spare, I had to go to a place down the street and pay for an oil change. I decided calling Top Gun to complain again would do me no good, so I would try the place again when the next oil change was due.

This morning, I made the trek into town with my two young kids in tow. When we arrived, we had to park in the aforementioned bookstore's lot as a truck was blocking the entrance to the Goodyear shop our new card was to. I walked in and was told there was a 2 hour wait, and that I could use the card, but due to oil prices going up, would have to pay an additional fee. I just walked out.

I have called Top Gun and left a message, though I am doubtful I will get a return call or my money back, no matter how hard I might try. This has taught me an invaluable lesson: to not purchase things from door-to-door salesmen, no matter how good the deal is. I have found many other complaints about this company on multiple websites, and shockingly, a few people raving about the service. I have no idea how an experience like this could be good, but after mine; I felt it was important to let others know to think twice before purchasing one of these cards.

*Note the only contact information on the card for Top Gun is a phone number, so I had to look them up to get a local address, as this number is located in Texas.

Jennifer
Tucson, Arizona
U.S.A.

This report was posted on Ripoff Report on 07/03/2008 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Top-Gun-Promotions-Inc/Tucson-Arizona-85719/Top-Gun-Promotions-Inc-Absolute-Ripoff-Miserable-Experience-with-Top-Gun-Tucson-Arizon-347161. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 3Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Please Contact us for additional cust service

AUTHOR: Vpoftopgunpromotions - (U.S.A.)

Top Gun Promotions distributes the auto care mamberships for the contrated service centers. I do not know the deatils of the service nor do we have any control over the repairs. When you service your vehicle with a shop regardless of having a coupon or not the service center has the liability to take care of your repairs. We offer a free switch out for customers who may move or are not happy with the service provided. We have new service centers now available in your area. Even though its been a long time we will still provide you a free membership for another shop. Simply contact us on our website and we will be glad to send it out free of charge. autocaresupersaver.com

Thank you

Top Gun Promotions

Management Team

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#2 REBUTTAL Owner of company

Part of the Promotion

AUTHOR: Vpoftopgunpromotions - (U.S.A.)

Jim in some cases the salesperson is allowed under contarct to give away a second card at no charge to establish a customer. The bottom line here is if the service center whould have honored your promotion like they signed up for you would also be a very happy customer. We sell thousands of memberships per week so there are 99.99% of customers very happy with the super saver. The customers that have any concerns are well taken care of. Thank you
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#3 Consumer Comment

Con Artists at Top Gun Promotions

AUTHOR: Jim - (U.S.A.)

You people are all over the internet with complaint after complaint. You are infamous to Ripoff Reports, why is that? Why do you hide behind vpoftopgunpromotions rather than use your real name? Because, that's how criminals do things. Why would your salesman offer me two stupid savers for the price of one? Because your a Con Artist, and pretty damned good at it.
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#4 REBUTTAL Owner of company

We will make it right for you.

AUTHOR: Vpoftopgunpromotions - (U.S.A.)

Im appologize about the "poor" service you received at the service center. We cannot control the speed or quality of service. We did switch out the card to another Goodyear for you at no charge even though you had used the 1st card. On the new card it does clearly say please call for an appointment. Although we have had very few complaints concerning these 2 service centers Top Gun Promotions has cancelled contracts due to these type of compaints and other business relations. If you would like a FREE membership please call our main office at 9729189464 and we will be more than happy to give you 5 free oil changes at one of the finest service centers in Tucson. Thank you for voicing your concerns.. they are all heard and taken very seriouslly.
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