• Report: #946882

Complaint Review: Top Investor Leads

  • Submitted: Wed, September 26, 2012
  • Updated: Tue, December 18, 2012

  • Reported By: Ed — Irvine California USA
Top Investor Leads
1200 Main St # 300 Dallas, Texas United States of America

Top Investor Leads Ryan Garner Sells horrible leads and is in Dallas, Texas

*Author of original report: Ryan Gardner tries to make things right

*Author of original report: Contacted by Ryan Gardner

*Consumer Comment: Decent Leads, Certainly Not a Bad Guy

*General Comment: Thanks for the Ripoff Report, I'll never do business with that CROOK

*REBUTTAL Owner of company: Response to complaint

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Ryan Garner is a non-professional. He sells leads that are horrible, individual have been deceased for 9,8,7 and 3 years. Wrong numbers, the file is in 5 different format so you can not upload into the dialer until corrected. Ryan Garner hounds you and hounds you. I should of took that as a warning but I did not. Leads have dupes also are on the DNC list and are not scrubbed. To get them replaced is almost impossible. DO NOT BUY LEADS FROM RYAN GARNER, you will be sorry!!!!

This report was posted on Ripoff Report on 09/26/2012 09:42 AM and is a permanent record located here: http://www.ripoffreport.com/r/Top-Investor-Leads/Dallas-Texas-75202/Top-Investor-Leads-Ryan-Garner-Sells-horrible-leads-and-is-in-Dallas-Texas-946882. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 2Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

Ryan Gardner tries to make things right

AUTHOR: Wronged - (USA)

Spoke to Ryan Gardner and he has really made an effort to make things right. We all make mistake at times but most importantly it's how we fixed them. At the end of the day Ryan Gardner I believe is a good guy and is just trying to business. I can't say all his leads but most of his leads have ended up being good and I will continue to do business with Ryan as long as the quality remains.
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#2 Author of original report

Contacted by Ryan Gardner

AUTHOR: Wronged - (USA)

On the first of the month I was contacted by Ryan Gardner via email. He wanted to make things right by providing me a refund or giving me the leads I paid for which I give him credit for. But after I responded the day after (the 2nd), today being the 6th I have not heard anything back from him in making anything right. So much for Character... enough said!!!!!
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#3 Consumer Comment

Decent Leads, Certainly Not a Bad Guy

AUTHOR: Gabriel - (United States of America)

I think this is getting a bit overexaggeted. I was extremely surprised to read these few write-ups and one from another guy on here. Just thought i'd throw my 2 cents in. We haven't purchased leads in a few years because we generate everything in-house now. However, we bought a list from Ryan in '09 to fund 1/3 of our o/g jv program. Overall i think they were ok. We had some good conversations with several guys and he replaced alot of the data that we didn't find to be useful. I believe we closed 3 or 4 deals from the list so nothing to be ecstatic about. I was actually more impressed with his overall demeanor and way of doing business. He would always respond within minutes and the leads were not outrageously expensive as with a few other guys we have used and had similar results. I for one know it can be frustrating dealing with lead brokers but I think Ryan's a pretty solid guy. It can be a tough racket out there for both sides involved here. A public forum may not be the best place to let out your frustration haha. Just my opinion guys. Best of luck to all,

Gabe

Austin, Texas
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#4 General Comment

Thanks for the Ripoff Report, I'll never do business with that CROOK

AUTHOR: HGIT - (United States of America)

Thanks for letting the world know that this guy is a scammer. I hope his business suffers. Texas is full of crooks. Seems like this is where they all come.
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#5 REBUTTAL Owner of company

Response to complaint

AUTHOR: Ryan Garner - (United States of America)

Dear Ed,

I have read your reply with great interest. First i would like to take this opportunity to thank you for 4 years of continued business. As a valued client we believe excellent customer service is very critical. I truly regret if you did not receive the level of service we consistently strive to provide each and every single one of our customers. Your concerns have been the focal point of our management meeting and i can assure you that we have taken the following necessary steps to assure that this does not happen again:

1. We now provide our Subscription Account Number (SAN) including dates and details of data that has been scrubbed with the DNC Registry.

2. For every paying customer I personally review every file being sent and verify the source and accuracy of the information being provided along with my signature.

3. We have acquired software that has allowed us to erase any duplicated data such as name, address, phone number and even investment notes. This has allowed our customers to be more efficient with their time and it has helped us provide a more quality product and service.

I received your text message just a week before we provided this last batch of leads. Your message states "I know your stuff has always been legit". Well we have always done everything in our power so that everyone feels this way about our "stuff". You're a very professional guy, Ed, and I hope this has offered some peace of mind pal and put any ill will at rest. You and Miles at Cornerstone Real Estate funds have been very loyal customers that I have considered friends for nearly 4 years. Please do not hesitate to call or text on my cell or email me anytime should you have anymore questions or concerns. The number is the same.

Sincerely,
Ryan Garner
President/founder,
Topinvestorleads.com

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