• Report: #1134441

Complaint Review: Top Line TV's

  • Submitted: Fri, March 28, 2014
  • Updated: Fri, March 28, 2014

  • Reported By: Heath — Los Angeles California
Top Line TV's
Seattle, Washington USA

Top Line TV's Rob Scam company - shady guy with what seems like no real address or product. Seattle Washington

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This is an organization that takes orders online and then wants you to wire the money to them before delivery of the product. I spent a lot of time trying to work out where that product was and eventually after many emails - phone calls and texts they sent me to this place:


Mountain West Distributors.

I offered to go there and pick up the TV sets in person but they assured me that they have to deliver them. Which made no sense they were not charging me a cent to deliver 400 pound consisting of three TV sets from Utah to CA. 

The sets themselves were the very rare ZT60 inch plasmas. Currently going for $5k online. They were selling them for the old retail price ($2500) and charging no tax and no shipping.

My fascination with this company was more for wanting to expose them and I spent a lot of time running them around in circles - more for my own pleasure but I wanted to warn anyone that doesn't have the huge amount of time on their hands that I do - dont waste a minute with Rob and just accept that when something is too good to be true it usually is too good to be true.

I include some of my correspondance below to help you recognize the patterns - My responses are in Italics.

Heath thank you for you're order! We offer two payment options. First any major credit card. And the second option is a check deposit or transfer to our corporate Wells Fargo account. Since we save on credit card fees we can pass on the 4.5 percent discount to you and include a 5 year in home warranty. Please advise on how you would like to proceed and we can finalize the order! Thank you. Rob Sales Manager

 On Mar 25, 2014, at 6:35 PM, ordertopline@toplinetvs.com wrote:

 Please Process My Order:

 Order Number: 203529

 Item ID: TC-P65ZT60

 Item Name: Panasonic TC-P65ZT60 65 inch Class VIERA ZT60 Studio Master Panel Series Full HD Plasma 3D HDTV

 Item Price: $2,499

 Additional Information:

 My IP is:  

Request Time: 3/25/2014

 i have now 3 left, did you want to speak on the phone about how transfer work?? for your security we provide our banking information you can either deposit a check to our wells fargo account or transfer from yours you can call me direct sir 425 260 0683 if i dont answer please leave a msg I get many calls. I can hold until the end of day as you know these are done forever.

 Hey Rob - thanks for getting back to me so quick.

 Are you close to West Lake Hills by any chance?

 Pretty close I grew up there but now north , let me know if you still want the invoice, stock is in UTAH since my distributor has them there.

 Great thanks Rob.

 I will pick these up directly.

 I can be in Utah by 11:30 am in the morning maybe a little earlier depending on fight.

 Let me know where I can pick them up.

 How would you pick them up sir?

 I will organize my own shipping with my own FedEx account.


 FEDEX freight? Have you ever done that, I stopped using them since they damage all the time.

 I use their white glove service - more expensive but solid.

 Its worth looking at for you guys if the customer is prepared to pay for it.

 I am contacting distributor if they will allow that since we use AIT Freight only well and Yellow.

 Its obviously at my cost - so it should be a better deal for you.

 Yea the problem is they have a contract with AIT FREIGHT and Yellow freight and wont wont let anyone pickup so im trying now.

 Thanks Rob.

 I appreciate it.

 I can actually get there on Delta at 8:55 - depending on where the factory is located in relation to the airport I would say I can be there certainly before 10am.

 Why do you need to go there again lol

 Youre prepaying? did you check if you can do online?

 I cant release in time today for sure, are you in a huge hurry can we make it happen tomorrow morning? I need concrete answers from my guys

 Hey Rob - as long as we can do it tomorrow at some point I’m happy - doesn’t have to be first thing. We already booked the flights.

 My wife and I are retired and she's excited to visit some of her old friends in the force in salt lake.

 I figure we will have lunch with them and maybe I could stop in either before or after at the warehouse.

 Thanks again for accommodating me on this. I will wait to hear from you about booking the white glove service or not.

 Just need an address from you once you speak to your guys.


 +1 (425) 260-0683:

Hey boss I will verify info shortly. 


Thanks mate. Appreciate it. Sorry for all the back and forth today. Looking forward to tying it up tomorrow. 

+1 (425) 260-0683:

No prob boss 

So I can give you address but they won't let pickup only insured delivery white glove from ait freight they specialize in tvs. 

ME:Fed ex is insured. 

+1 (425) 260-0683:

I understand my distributor had contract with ait freight. We have to insure it 

That's what I've been working on all day 


Ok so can I just do my own freight and save u the money?

+1 (425) 260-0683:

I get it for free with diatribution per my contract and their contract. 


You don't pay anything on shopping 380 pounds from Utah to la?

How do I get one of those deals?

* shipping

+1 (425) 260-0683:

No no

They pay for it my distributor  and get me a deal with free shipping. 

They won't let me pickup. 


Ok so as long as I can see the sets first and be there for the shipping that will be fine. Please send me the address. Thanks. 

+1 (425) 260-0683:

Sounds fair. Not sure about being there for shipping   

Also keep in mind you're 

Paying me not distributor since well they only sell to distributors 


Cool. I can make the payment via boa. 

+1 (425) 260-0683:

Ok let's do this in the am I will.  Verify when they can ship. When are you leaving town. 

ME:I will change my flight to suit u guys. I want to be there for the shipping so you just let me know when they can ship and I'll be there to inspect and get guarantees from the shipping company. 

+1 (425) 260-0683:

Ok but aren't you booked early tomorrow  you going to change that? 


I will delay until u confirm when they will ship and I'll be there for that. 

We can go Friday or Saturday too if that works. 

+1 (425) 260-0683:

Perfect will reach out in the am. 


Thanks Rob. 

+1 (425) 260-0683:

Can you pay tomorrow morning and worse case monday pickup? Sorry for late txt. 

The earlyer tomorrow the better chance friday. 

What would you like to do sir 


lets do this - please send me the address of the warehouse

+1 (425) 260-0683:

2889 south 900 west Utah salt lake 84119 


great thanks and who do we see at the place?

+1 (425) 260-0683:

Once money paid and pickup number issued I will send the number to you and generate Bol. It takes usually 48 business hours 

ME:I won’t pay till I see the set


that simple

+1 (425) 260-0683:



so tell me who we see there and when I can and we can get this going or else lets just accept that this is not real

+1 (425) 260-0683:

I didn't know that let me check with warehouse when you can come in. And if they allow it which I never seen. We are good. 


cool the moment that the sets are in my possession I will release the funds - very simple

get back to me when you have the contact person and I time I can visit and collect

no interested in your delivery - I will arrange my own or we don’t have a deal

+1 (425) 260-0683:

What you mean you're possession I told you. Pay first who will give you sets without money and pickup number and you agreed 

Ok no deal. I already tried to accommodate for this price I will sell them. They won't talk to you. 

ME:do you really think people don’t have Google?


Better Business Buerua

Im handing over our conversation to the fraud squad - and reporting this to BBB

I will also be putting the entire conversation on every site I can find to expose you further

+1 (425) 260-0683:

Ok one complaint. Ok 


how stupid do you think people are?

BBB - has a case on you - they have 11 complaints on you

+1 (425) 260-0683:

I have many happy clients period. 


you are all over the boards - AVS - Audiogon

well if you really have them why can’t I pick them up?

or even see them?

its very simple - I pay when I have them

it couldn’t be simpler

you don’t have to ship - I pick them up

+1 (425) 260-0683:

I'm going to check never done it this way 


If you can - we have a deal 

if we can’t - you don’t

+1 (425) 260-0683:

Got it. 

Fair enough. 


if you can and this works - I will do the opposite - and post a positive review to AVS - Audiogon and also reply to the rip off report and BBB

Its so simple

So any news? Are we doing this deal?

hey Rob so are we moving on here? 

So Rob the TV’s don’t exist I gather?

+1 (425) 260-0683:

They do boss but we never done it this way ever. 

I've been with them for 7 years. 

ME:Ok so can I send someone to collect them and pay you as we collect?

+1 (425) 260-0683:

You pay me I pay them with profit it's a distributor 

They won't tAke you're money 


I’ll pay you online directly as I pick them up - until the transfer clears I wait with the units - so simple

+1 (425) 260-0683:

You pay me half and half upon delivery. They agreed to that. But that's it I told you boss they have to ship it 

They have the contract. 

ME:ok can I get them to ship it to any address I choose?

+1 (425) 260-0683:

Obviously I was planning to ship to Cali. 


Here’s where I want them shipped:

2889 south 900 west Utah salt lake 84119

I’ll be waiting there for delivery

so just tell me when they can ship them and I’ll be there for delivery

+1 (425) 260-0683:

Where's that address 


its where I want them delivered

+1 (425) 260-0683:

Yea ok 


cool - lets do this

+1 (425) 260-0683:

That was sarcastic sir. They are there. And then what. 

You know we have to ship I told you 


thats where I will pick them up from

you said you will deliver anywhere

so tell me when I should be there

+1 (425) 260-0683:

Are you in Utah? 


I told you I was 

My wife and I are visiting her old friends in the force in salt lake

+1 (425) 260-0683:

And I told you I have to ship with ait freight 

ME:Look I’m going to head out there today - can you just give me your contact person 

Im bringing my friend from Salt Lake PD with me he is very interested in this situation and wants to see what is going on out there

+1 (425) 260-0683:



so just let me know the contact and we can get this all going

+1 (425) 260-0683:

Really lol 


I presume the invoice doesn’t change with local delivery?

or will there be a discount

+1 (425) 260-0683:

Have fun I'm going to resell them by then. You're not serious. And calling cops. Everyone wants them 


hi there bud - so I just spoke with REDACTED from Mountain West Distributors

+1 (425) 260-0683:


ME:they have no relationship with you and never have

I asked their general manager to call me back after they get off the phone

+1 (425) 260-0683:

Lol what did you tell them we were under 


so I can let them know about the pick up today

+1 (425) 260-0683:

Ok good luck they won't deal with end users. Bye bye. 


they have never dealt with you

they are aware of you though

+1 (425) 260-0683:

I'm not giving you my contact so you can jump over me 


this seems like you are heading for a fairly extensive review on all the sites I mentioned - I will devote more time to this than you have currently wasted with this obvious and pretty stupid scam

I look forward to your responses in the comments sections

+1 (425) 260-0683:

Ok glad you have nothing better to do. Take care 


My friend is Officer REDACTED - its not going to be his case but he will be the one handing it over to the costumer fraud unit

expect a call later today 

+1 (425) 260-0683:

Tell him to call my lawyer. 


Im on the phone with the manager at Mountain West - they are so interested in this case

+1 (425) 260-0683:

Love I phones. Block ;) 


Listen lets leave the phone thing - obviously Im dealing with a very low IQ here - you probably should hire someone in your organization that can come up with a better plan than “first you pay me 25% of what this product is worth on the the open market (first huge clue) - then I send it for free with no tax (that was hilarious) across country 500 pounds worth of delicate equipment for nothing” - sadly there must be people more stupid than you out there and your system must work some of the time - for now I will spend as much of my time as needed to make sure whenever anyone Googles TOPLINE TV (have you heard of this thing, Google?) they will see the reports I am filing and Mountain West is now very aware of your scam. BBB is onto you and so is the consumer fraud squad. I hope that if anyone has google they will see that you are running a scam and that your business withers and dies by the power of internet. Have a s***** day.

 So that was the end of the texts and emails for now.

 I hope this posting can stop someone handing over money for a TV or anything to Rob at Top Line TV's.



This report was posted on Ripoff Report on 03/28/2014 10:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Top-Line-TVs/Seattle-Washington/Top-Line-TVs-Rob-Scam-company-shady-guy-with-what-seems-like-no-real-address-or-produc-1134441. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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