• Report: #295086

Complaint Review: Top Notch Moving

  • Submitted: Fri, December 28, 2007
  • Updated: Mon, March 30, 2009

  • Reported By:Pensacola Florida
Top Notch Moving
1309 East 8th Street Brooklyn, New York U.S.A.

Top Notch Moving Goods arrived soaking wet, company ignores damage claim Brooklyn New York

*Consumer Comment: How do I contact you?

*Consumer Comment: Anyone looking for their goods held by Top Notch Movers or Orbitz Movers?

*UPDATE Employee: WHOLE RIPOFF REPORT NOT COMPLETLY TRUE

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Warning, this mover is definitely not professional or dependable! When the belongings didn't arrive on the scheduled delivery dates the mover had to be contacted. Twelve days from pick up the belongings were still in the mover's possession. The mover failed to contact the customer regarding any changes made concerning delivery. He stated that he had changed his mind and would not be delivering the belongings as previously agreed (even though he was paid 75% in advance) claiming the move would not be profitable for him.

The mover sent the customer's belongings through a second carrier without obtaining insurance or giving the customer the option of purchasing additional coverage. Additional processing fees were charged by the mover as a consequence of their failed delivery services. The mover could not be reached using the phone numbers he provided, he failed to reply to e-mails, and claimed he lost the moving contract and then miraculously found it.

He failed to respond promptly about inquires from the customer and was very rude when contacted. He charged an additional $239.25 for weight exceeding 1,000 lbs when actual total weight of all the belongings was only 700 lbs. The mover refuses to provide proof of his weight assessment. The employee wanted payment made to him personally rather than to the company.

Only 24 of 25 boxes of belongings arrived at the delivery destination and in a wretched condition. Items were packed carelessly and without adequate protection resulting in several being broken which were unique and irreplaceable. Dishes, kitchen appliances, computer equipment, tables, picture frames, and lamps were broken. Tables, text books, journals, purses, shoes, and clothes were all soaking wet, stained, and mildewed. Some furniture items were never delivered.

The customer paid extra for full insurance coverage of the belongings, but the mover has refused to provide the name of his insurance representative so a damage claim can be started. The mover refuses to provide a "Paid In Full" receipt after several requests from customer and has failed to respond to all phone calls or e-mails regarding the move.

Gary
Pensacola, Florida
U.S.A.

This report was posted on Ripoff Report on 12/28/2007 07:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Top-Notch-Moving/Brooklyn-New-York-11223/Top-Notch-Moving-Goods-arrived-soaking-wet-company-ignores-damage-claim-Brooklyn-New-York-295086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

How do I contact you?

AUTHOR: Walkit - (U.S.A.)

How do I contact you? I was a victim of that
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#2 Consumer Comment

Anyone looking for their goods held by Top Notch Movers or Orbitz Movers?

AUTHOR: Moving Detective - (U.S.A.)

I own a moving company in Jersey City and may have stumbled upon goods held hostage by Top Notch/Orbitz Movers. If you or you know of anyone in this predicament, they may contact me.
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#3 UPDATE Employee

WHOLE RIPOFF REPORT NOT COMPLETLY TRUE

AUTHOR: Top Notch Moving - (U.S.A.)

This is concerning a rip off report posted by GARY from pensacola,fl against TOP NOTCH MOVING,NY. Just to make matters clear, Ms. kimberly gaston had contracted top notch moving to move her goods from brooklyn to florida.Upon arrival at the prospect park location it was noted that her boxes were in a basement in the middle of a construction job and our foreman was informed during a casual conversation with Ms. gaston that her goods have been there for more than 2 years and due to the construction the landlord had given her a deadline to move the boxes.It should also be known that the basement was not finished and no heating was available throughout those 2 cold winters. When we picked up the boxes some were partially open and some were torn apart. prompting us to re-pack into our boxes.We feel that the boxes were damp before we picked them cause after loading the goods the truck went straight to the warehouse to unload.Its true that we had a hard time finding a mover to bring it down to pensacol, but she was mad regarding the late delivery due to the fact that she was leaving the country and she was not willing to let her parents accept it But it did infact go to her parents house anyway.We offered her a full refund initially and were willing to deliver it to the other carrier for no additional charge but ofcourse she did not find another mover.Eventually we found a carrier and the remaning balance had to be paid off beforehand because she had indicated that the balance should be waived due to the delay.T delay was not intentional and we were also contacted by the insurance company to get all the facts.So it is not fair on their part to complain that we never wanted to resolve this matter.
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