- Report: #295086
Report - Rebuttal - Arbitrate
Complaint Review: Top Notch Moving
Top Notch Moving1309 East 8th Street Brooklyn, New York U.S.A.
Top Notch Moving Goods arrived soaking wet, company ignores damage claim Brooklyn New York
*Consumer Comment: How do I contact you?
*Consumer Comment: Anyone looking for their goods held by Top Notch Movers or Orbitz Movers?
*UPDATE Employee: WHOLE RIPOFF REPORT NOT COMPLETLY TRUE
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The mover sent the customer's belongings through a second carrier without obtaining insurance or giving the customer the option of purchasing additional coverage. Additional processing fees were charged by the mover as a consequence of their failed delivery services. The mover could not be reached using the phone numbers he provided, he failed to reply to e-mails, and claimed he lost the moving contract and then miraculously found it.
He failed to respond promptly about inquires from the customer and was very rude when contacted. He charged an additional $239.25 for weight exceeding 1,000 lbs when actual total weight of all the belongings was only 700 lbs. The mover refuses to provide proof of his weight assessment. The employee wanted payment made to him personally rather than to the company.
Only 24 of 25 boxes of belongings arrived at the delivery destination and in a wretched condition. Items were packed carelessly and without adequate protection resulting in several being broken which were unique and irreplaceable. Dishes, kitchen appliances, computer equipment, tables, picture frames, and lamps were broken. Tables, text books, journals, purses, shoes, and clothes were all soaking wet, stained, and mildewed. Some furniture items were never delivered.
The customer paid extra for full insurance coverage of the belongings, but the mover has refused to provide the name of his insurance representative so a damage claim can be started. The mover refuses to provide a "Paid In Full" receipt after several requests from customer and has failed to respond to all phone calls or e-mails regarding the move.
This report was posted on Ripoff Report on 12/28/2007 07:48 AM and is a permanent record located here: http://www.ripoffreport.com/r/Top-Notch-Moving/Brooklyn-New-York-11223/Top-Notch-Moving-Goods-arrived-soaking-wet-company-ignores-damage-claim-Brooklyn-New-York-295086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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