- Report: #673102
Report - Rebuttal - Arbitrate
Complaint Review: Topcoat Sealers, Inc
Topcoat Sealers, IncPO Box 801 Woodstock, Illinois United States of America
Topcoat Sealers, Inc Topcoat Sealers Asphalt Did not get the service I was promised; Sloppy, inept and liars, and expensive too! Woodstock, Illinois
*REBUTTAL Owner of company: The Truth Verses Fiction
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I was referred to Jim McGuire Sr. by a company that had done some parking lot paving work on my property last summer. According to them theses guys had the manpower and the equipment to do the seal coating work that I needed. I took estimates from other companies as well before I settled on TOPCOAT SEALERS who also happened to be the most expensive. Mr. McGuire had quoted me a price higher than the others because he claimed that he used better material, better equipment (he sent me specs of the equipment hed claimed hed use on the job) and more manpower to get the job done right. I was sold on his sales pitch. We agreed that as soon as the weather would cooperate, I would use his services (this was in mid August). On the day I was going to sign the contract he sent me his son Jim McGuire, Jr. I was under the impression that Jim Jr. was helping his father. Little did I know that Jim Jr. would take over the job, and thats where the problems begun. With Jim Jr. we agreed on which days of the week the job should be done so as to not interfere with the businesses on my property (the property is a 5 acre strip mall), and in how many segments it should be done. Jim Jr. showed up on a Saturday, like we had discussed, and I appreciated that and he told me hed try to finish as much as possible because he wasnt sure if rain would come. I thought hed be there that Saturday with his fathers crew, but instead he came to my property with his best friend from childhood and a guy his father had fired many times before (I found this out later). They did the crack filling in one day in the back of the building. He came back the next day in the morning and when I arrived later in the day to check on his work he had done the seal coating in the back of the building (1 coat only) and started with the front of the building, which wasnt the we had originally planned. He didnt come back to complete on Monday, Tuesday Wednesday (gorgeous days which we agreed on) because I was not a priority to him because of his other obligations. He came back on Thursday, very late in the morning 10 am with an insufficient amount of employees (himself, his best friend and a very sick third guy who was throwing up). He blocked both of my biggest tenants entrances into their parking lot, which is a big supermarket AND THEY DESPERATLEY NEED IT!!!! than he and his few employees took a lengthy 1.5 hour break at McDs, and when he discovered that he had no materials to complete the work, he took another 1.5 hours to get the material and come back! After all this there was no time to do anything. THIS WAS THE DAY THEY SHOULDVE BEEN DONE! It was terrible for me to endure the criticism I was getting from my tenants, especially the supermarket owner regarding the blocking off of the parking lot and the fact that hed smoke all day with one hand and spray material with the other. I also realized by watching them work that their equipment was garbage, non of it worked right and it was a far cry from what the father had promised me (squeegee didnt work properly, neither did the sprayer). He blocked off the supermarket parking lot for 2.5 days and cost my biggest tenant a lot of money and aggravation. I realized eventually that Jim Jr was his fathers spoiled son and that he was running his own operation on the side. I called his father Jim Sr., and complained. His father said that he would send his own crew on a Friday. I went to my property on that Friday only to realize that he lied to me, I found Jim Jr there again with his pathetic crew. I asked Jim Jr, why he didnt have a bigger crew to complete the job sooner. Jim Jr. responded that you dont make money by having more people on a job. I WAS SHOCKED! At this point I had made a down payment, I wanted them to open the parking lot desperately so I wanted them to complete the job and get the HECK OFF MY PROPERTY!!! In addition, the parking lot didnt get striped properly because he didnt have a guy to do the striping that day so he pulled a guy from another job and this guy was pissed, very angry, and so he didnt complete the job.
After all of this ordeal, they finally finished on Monday, mercifully, a second coat that they promised to put was never done but I wanted them out of there, CAN YOU BLAME ME? Logically I complained to Jim Jr.s father the following week and he said that he was not proud of the work his son had done and that he was retiring anyways. RETIRING ANYWAYS????!!!
Please take a few seconds to review the pictures because I can write as much as possible but the pictures will show the quality of work these buffoons did.
Jim McGuire Sr, and Jr, are big talkers, theyre liars, they are dangerously incompetent, and they shouldnt be trusted to complete a job competently. Think twice before you hire them.
This report was posted on Ripoff Report on 12/18/2010 03:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Topcoat-Sealers-Inc/Woodstock-Illinois-60098/Topcoat-Sealers-Inc-Topcoat-Sealers-Asphalt-Did-not-get-the-service-I-was-promised-Slopp-673102. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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