• Report: #933874

Complaint Review: Toro Lawn Mowers

  • Submitted: Tue, August 28, 2012
  • Updated: Wed, August 29, 2012

  • Reported By: Joshua — Temple Pennsylvania United States of America
Toro Lawn Mowers
8111 Lyndale Avenue South Internet United States of America

Toro Lawn Mowers Toro/Lawn Boy The company never Backed its Warranty coverage Internet

*Author of original report: False

*Consumer Comment: Bubba Lee has nailed this one.

*General Comment: To answer your question

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My grandmother purchased a Toro Lawn Mower with a 2 year warranty. The purchase was made on march 26, 2012. Four months after having the lawn mower, the motor blew.

We then called Toro and they sent us to a local dealer to check the malfunction and supposely get fixed. Two weeks past and I finally recieve a call from the dealer and they said that the company will not cover the blowed motor thru the warranty becuase it was low on oil and apparently that is from the owner ( my grandmother) not having sufficent oil in the lawn mower.

This is a complete rip-off, when I took the lawn mower to the dealer it was leaking oil from the motor, so for Toro to say it was my gransmothers fault is a complete lack of care for the consumer. the lawn mower cost 350-400 dollars and all I want is a new lawn mower for my grandmother or have the motor replaced. How can a company offer a two year warranty on anything and not cover a 4 month old lawn mower that malfunctions and blame it on the owner on top of everything?

This report was posted on Ripoff Report on 08/28/2012 02:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/Toro-Lawn-Mowers/internet/Toro-Lawn-Mowers-ToroLawn-Boy-The-company-never-Backed-its-Warranty-coverage-Internet-933874. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
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#1 Author of original report

False

AUTHOR: Joshua - (United States of America)

The lawn mower was property maintained. As I stated in my report, the lawn mower was leaking oil, which caused the engine to blow! There was plenty of oil in the lawn mower. Toro needs to bite the bullet and give my grandmother a new mower or motor. Four months of using a lawn mower for one hour, once a week, and your telling me it was due to lack of oil? Ridiculous!
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#2 Consumer Comment

Bubba Lee has nailed this one.

AUTHOR: Ken - (USA)

The mfr is under NO obligation to replace/repair anything that is not properly maintained.

When the repair shop tore it down to check the damage, they would likely have found a scored cylinder and possibly broke piston rings.  A lack of oil condition is VERY evident.  Bite the bullet, get a new mower and show grandma how to maintain gas engines.
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#3 General Comment

To answer your question

AUTHOR: Bubba Lee - (Canada)

The owner is responsible for basic inspection and to check the oil.

So  when it was noticed it leaked oil was owners responsibility

Checking oil every day of use is owners responsibility.

Now repairing the engine is the owners responsibility because you weren't responsible enough the previous times.
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