Toshiba America, Inc Toshiba Took money without service, terrible customer service Irvine, California

I bought a Toshiba laptop in the summer of 2010. I spent a few extra bucks - ~$1000 to get something pretty decent. This past November, the laptop broke on its own - it randomly asked me for a BIOS password even though I never set one. Windows doesnt even boot up. I contacted customer service in December, and they told me that it is a known issue with Toshiba laptops and Ill have to pay to have it repaired since it was out of warranty by a couple months.

So the beginning of this month I put in a repair order, and my debit card was charged $119 just to have a box sent here to have it shipped out. Guess what? The box never arrived. I have contacted customer service about this, been transferred about and had a lot of time spent on the phone. They have no record of my repair order, even though my card was charged! I dont know what to do, Im already over $1120 in the hole because of Toshiba's shenanigans.