- Report: #769539
Report - Rebuttal - Arbitrate
Complaint Review: Toshiba
ToshibaIrvine, California United States of America
Toshiba Toshiba laptops: inferior quality, deplorable customer service Irvine, California
*Consumer Comment: Samsung
*Consumer Comment: not a rip off
intelligible). Even that was useless since she promised to send and email with information I needed to receive a shipping box and she didn't send it. I had to make two additional calls.
The inflexible and uncaring response: wait for an email with instructions. After I reply, they will send a box to ship the laptop; this will take 3 5 business days. It will take 7 10 business days to repair or replace the hard drive. Then they will send the laptop back to me. Total time: about three weeks. (Aren't we in the 21st century?). Absolutely no refunds and no way to expedite the lengthy process or find a viable solution that would prevent me from being without an essential work tool for three weeks. One of the employees I talked to acknowledged that they have had many problems with Toshiba hard drives.
This is the first Toshiba laptop I have purchased and now I regret it. It will definitely be the last Toshiba product I buy. The quality of the product is inferior and their customer service is deplorable.
The bottom line: do NOT buy a Toshiba Satellite laptop.
This report was posted on Ripoff Report on 08/26/2011 09:23 AM and is a permanent record located here: http://www.ripoffreport.com/r/Toshiba/Irvine-California-/Toshiba-Toshiba-laptops-inferior-quality-deplorable-customer-service-Irvine-California-769539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.