- Report: #708111
Report - Rebuttal - Arbitrate
Complaint Review: Toshiba
Toshiba9740 Irvine Blvd Irvine, California United States of America
Toshiba Unqualified to produce computers Irvine, California
*Author of original report: Partial Success
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March, 2011. This problem was brought to light in January and I’ve been given the run-around since then.
In December, 2010 we purchased a Toshiba laptop through Wall Mart on the internet as a Christmas gift. It arrived, but the first time the CD drive was used, it fell out. It hadn’t been attached to the body of the unit. I called Toshiba and was told that they would send out a box to ship it back
in. I waited for several weeks for the box to arrive and then called Toshiba again and was told, “Oh no. We don’t ship boxes out. I’ll send you an e-mail.” I got the e-mail and was offered 3 choices,
two of which were almost identical and the third was downright stupid. So I opted to pay the $25 to ship the piece of junk back --- but the T number provided wouldn’t come up on the UPS computer. So back on the phone again talking to someone in India or The Philippines who pronounces a “j” like a “G”. I got nowhere there so I decided to call the next day hoping to talk to someone in the States. I finally got someone at the depot who verified that the T number was wrong and that he would generate another T number to clear up the old problem. The new number didn’t work either so I got a hold of “John” again who said he would send me out a box because of all of the trouble I had with their system. I received the box and sent the unit back.
Today, March 19 I got a call from their depot. They wanted $175 to repair the laptop that was ncorrectly assembled. I pointed out that that was the way it was assembled – without the CD Drive installed. The screws that were to have held it in were left out. I was told that I should take it back to Wall Mart. I tried that earlier and was told to contact Toshiba. This is known as the RUNAROUND. At any rate the unit is being returned with the CD Drive separate as it was received.
I am proposing that Wall Mart consider carefully their decision to carry substandard electronic ppliances such as Toshiba equipment. I am also requesting Wall Mart to take this piece of junk back and give me a full refund. I am disappointed that they carry it in the first place when made aware of the consumer complaints against Toshiba itemized in the rip off report.
I am chastising Toshiba for sadleing the American public with substandard products built by people who could care less about quality. It’s not just the fabrication personnel, but those in the customer care department because they don’t know what they are about (we will send a box – we don’t send boxes). They act like a bunch of semi-trained chimpanzees.
This report was posted on Ripoff Report on 03/19/2011 11:45 AM and is a permanent record located here: http://www.ripoffreport.com/r/Toshiba/Irvine-California-92618/Toshiba-Unqualified-to-produce-computers-Irvine-California-708111. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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